Founding Support Lead jobs in United States
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Zaymo · 1 month ago

Founding Support Lead

positionLehi, UT, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$50K/yr - $70K/yr

Zaymo is a fast-growing startup focused on revolutionizing ecommerce communication. They are seeking a Founding Support Lead to manage customer support operations, document the product, and advocate for customer needs as the company scales.

E-CommerceEmailMobile AppsSoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Owning all of the customer support experience after a customer is live
Improving the AI support agent
Owning the customer-facing knowledge base
Quickly becoming the most knowledgeable person about Zaymo’s product
Advocating for customer needs by influencing product decisions

Qualification

Customer support experienceKnowledge base managementAI support improvementProduct advocacyEmpathyAutomation skillsInterpersonal skillsWriting skills

Required

Experience: Any (new grads ok)
Visa: US citizen/visa only
Willingness to work in-person in Lehi, UT
Strong interpersonal skills
Ability to think clearly and write well
Comfortable with ambiguity
Ability to learn to automate the customer experience
Empathy and intuition to feel market demands
Ability to influence product decisions

Benefits

$10k bonus on performance

Company

Zaymo

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Zaymo provides interactive email solutions for e-commerce, including a no-code email builder and 'Shop in Email' feature.
dateFounded in 2022
location
Provo, Utah, USA
people-size2-10 employees
web-link
https://getzaymo.com

Funding

Current Stage
Early Stage
Total Funding
$0.5M
2024-04-03Pre Seed· $0.5M

Leadership Team

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Brice Douglas
CEO, Co-Founder
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Daniel J.
Co-Founder and CTO
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Company data provided by crunchbase