JJ Haines · 1 month ago
Credit Collections Specialist
Glen Burnie, MD
Full-time
Onsite
Mid Level
$25/hr - $29/hrJJ Haines is focused on maintaining the financial health of the organization, and they are seeking a Credit Collections Specialist to manage and recover outstanding debts. The role involves proactively contacting customers for overdue payments, analyzing accounts, negotiating payment plans, and collaborating with internal teams to resolve disputes efficiently.
Building MaterialSupply Chain Management
Responsibilities
Monitor and review customer accounts to identify overdue payments and initiate collection activities promptly
Contact customers via phone, email, or written correspondence to request payment and negotiate repayment plans when necessary
Maintain accurate records of collection efforts, customer interactions, and payment agreements in the company’s database
Investigate and resolve billing disputes or discrepancies in collaboration with internal departments to facilitate timely payment
Prepare regular reports on collection status, outstanding balances, and recovery rates for management review
Maintain customer account balances within appropriate credit risk levels, while enabling the timely flow of orders
Review weekly aging and make collection calls as necessary
Research customer deductions and coordinate with respective departments for resolution
Coordinate with the claims department when necessary for information on open claims
Prepare joint check and bond agreements when necessary to secure payment
Create documents to place an account for collection with a 3rd party agency when necessary
Review order queue to determine if they can be released for shipment based on customer account status. i.e. credit limit, past due balances
Conduct credit investigations for new customers to determine credit worthiness by utilizing trade references
Communicate credit terms and limits to the customer
Conduct a credit review of existing customers when required
Qualification
Required
High school diploma or equivalent
Proven experience in business credit collections
High attention to detail and accuracy
Proficient in Microsoft Office Suite
Effective communication and organizational skills
Excellent analytical, organizational, and multitasking abilities
Experience working in a fast-paced, target-driven environment
Preferred
associate or bachelor's degree in finance, business, or related field
Company
JJ Haines
JJ Haines is a floor covering distribution company.
Founded in 1874
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Frederick Reitz
Chief Operating Officer, South
Brian Green
Chief Sales Marketing Officer - South
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