IntelliPro · 3 weeks ago
Technical Content Designer - Hybrid
Shelton, CT
Full-time
Hybrid
Senior Level
$60/hr - $60/hr
7+ years expIntelliPro is a global leader in talent acquisition and HR solutions. They are seeking a visionary Technical Content Designer to develop intuitive web-based help content for laboratory instrument systems, focusing on enhancing customer experiences through effective communication and modern technology integration.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles
Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment
Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience
Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness
Ensure the help product adheres to established brand guidelines, style guides, and internal standards
Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles
Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle
Qualification
Required
Bachelor's degree required in Technical Communication or a science/engineering related discipline
7-10 years' experience in a relevant area
Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
MADcap Flare (Strong proficiency in Madcap Flare)
Intermediate Jira skills (used daily to access assignments)
Strong communication skills orally, verbally and written (ENGLISH)
Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies
Mid to expert level experience using MadCap Flare and the associated suite of products
Ability to integrate and optimize the use of AI within technical communication workflows
Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences
Familiarity with embedding multimedia into web-based help content
Experience implementing meta tags and structured content focused on providing key information to an AI chatbot
Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment
Exceptional time management and organization skills with proficiency managing and tracking projects using Jira
Highly detail oriented with excellent problem solving and communication skills
Native level fluency in written and spoken English
Preferred
Experience creating documentation specifically for an AI chat bot
Strong Requirements gathering
Benefits
Comprehensive benefits package
Company
IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC.
501-1000 employees
H1B Sponsorship
IntelliPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (21)
2023 (33)
2022 (28)
2021 (34)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Yisu Jin
Founder & CEO
Recent News
2024-05-21
Built In San Francisco
2024-04-07
Built In San Francisco
2024-04-07
Company data provided by crunchbase