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Champlain Housing Trust · 3 weeks ago

Associate Director of Education Programs

Burlington, VT

Full-time

Onsite

Senior Level, Lead/Staff

$79K/yr - $90K/yr

10+ years exp

Champlain Housing Trust is a non-profit organization focused on home ownership. The Associate Director of Education Programs will lead education and counseling programming, ensuring financial sustainability and regulatory compliance while supervising staff and managing program development.

CommunitiesFinancial ServicesHome ServicesNon ProfitProperty Development

Responsibilities

Supervise activities of Home Education staff, focusing on coaching accountability, positivity, inclusion, team building, efficiency, and engagement

Manage schedules for assigned staff including timesheets and time-off requests in ADP Workforce Now

Complete performance evaluations in a timely manner

Provide opportunities for training and enrichment in consultation with the Director and CAFO or human resources

Identify and support the development of appropriate new program funding sources, including applying for grants, seeking sponsorships and other funding (e.g., fees for services) from banks, credit unions, realtors, and other partners in consultation and collaboration with the Director and the Community Relations team

Manage regulatory compliance for all program activities including grant and funding compliance

Create program budget in consultation with the Director and the Finance Department, monitoring financial performance against projections and reporting on variances as applicable and appropriate

Ensure education program curriculum and delivery methods remain efficient, effective, relevant, accurate, and align with funding availability and community and organizational needs

Design, implement, and refine new curriculum in consultation with the Director in alignment with the strategic goals of CHT and the community

Engage in community outreach to establish and maintain partnerships with community partners, CHT’s property management and resident services teams, and housing agencies that promote program and organizational awareness in consultation and collaboration with the Director and the Community Relations department

Oversee workshops and programming logistics and delegate to program staff as equally as possible when appropriate, ensuring a high-quality experience for all participants

Present regularly at workshops and perform counseling services when necessary to meet program needs

Seek customer feedback of services, including without limitation workshops and one-on-one counseling

Develop systems and collect data to track customer outcomes, such as number of customers who purchase a home, create a budget, improve their financial position, etc

Engage with other education and counseling staff at the Vermont Home Ownership Centers and national partners to keep pace with leading trends in the field

Coordinate and/or perform data collection and reporting for education programs efficiently, ensuring timely and accurate submission of all required internal and external reports as applicable, using technology to streamline and automate where appropriate

Establish and enforce data entry expectations for all applicable staff to ensure timely and accurate entry

Establish and enforce file-compliance review protocols to ensure counselors adhere to applicable state or local counseling standards including but not limited to HUD and NeighborWorks America rules

Ensure housing counselors and the Education department meet all certification requirements for HUD, NeighborWorks America, and other programs as applicable

Coordinate with Director and Homeownership and departmental Associate Directors to develop protocols, manage cross-departmental changes, and support organization of special events

Gather, review and analyze customer feedback on services, including workshops and counseling sessions, adjusting programs and managing counseling staff performance as necessary

Work with Director on special projects as assigned and other tasks deemed necessary to achieve overall program goals

Qualification

HUD Counseling CertificationProgram ManagementGrant WritingFinancial AcumenCurriculum DevelopmentSalesForceMicrosoft ExcelTeam LeadershipEmpathyCommunication SkillsOrganizational SkillsActive Listening

Required

A minimum of 10 years professional experience in a related field with at least 5 years of experience managing a team. A degree in a related field may be considered in lieu of some professional experience

HUD Counseling Certification is strongly preferred and is required within 60 days of hire

Expert knowledge of household budgeting, credit reporting, financial and mathematical competency, and a strong understanding of adult learning methods is required. This knowledge may be supported by experience working in lending, banking, finance, financial counseling, or related fields

A demonstrated business acumen with the ability to manage budgets, personnel and programs toward financial sustainability is a must

Must demonstrate strong leadership, coaching, mentoring, presentation, curriculum development, written and verbal communication, organizational, and program management skills. A demonstrated ability to develop a high-performing, cohesive team is a must

Ability to create and implement efficient systems, policies, and procedures

Ability to apply empathy, confidentiality, and effective speaking in public or group settings

Advanced skills in SalesForce, Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook is required, and must have a strong aptitude for learning, openness to new technology, and ability to apply the use of software to create programmatic efficiency

Must demonstrate the ability to handle highly confidential information in a secure and tactful manner

Excellent active listening, interpersonal, and de-escalation skills are required

Must exhibit a positive attitude and a strong understanding of and commitment to equity, inclusion, and CHT's shared appreciation method of permanently affordable home ownership

Must be highly self-motivated, proactive, hard-working, and professional

Regular evening and weekend hours are required

Reliable transportation is required

Occasional travel for training is required

Ability to pass a criminal background check is required