Shipwell · 1 month ago
Solutions Consultant
United States
Full-time
Remote
Mid LevelShipwell is a logistics technology company that empowers supply chain efficiency and service effectiveness. As a Solutions Consultant, you will play a pivotal role in client onboarding, technical implementation, and cross-functional collaboration to ensure a smooth customer experience during the implementation phase.
AnalyticsB2BBig DataInformation TechnologyLogisticsSaaSSupply Chain Management
Responsibilities
Serve as the primary point of contact for clients during the implementation phase
Build strong, professional relationships with client stakeholders at various levels
Understand client business needs and objectives to tailor the implementation approach
Guide clients through onboarding activities, ensuring a smooth and positive experience
ERP Integration experience to configure the TMS to meet client - specific requirements
Ability to process map integration designs and showcase to customer
Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges
Provide technical guidance and support to clients throughout the implementation lifecycle
Test and validate configured solutions to ensure alignment with client requirements
Identify areas for improvement in the implementation process and contribute to developing best practices
Document workflows, configuration steps, and implementation processes for internal and client-facing use
Support the creation of internal tools, templates, and resources to enhance implementation efficiency
Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience
Share feedback and insights with Product teams based on client implementation outcomes
Ensure a smooth transition of clients to the Customer Success team after implementation
Qualification
Required
Bachelor's degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience)
Proven experience in software implementation, consulting, or business analysis
Deep understanding of systems and operations with B2B products
A data-driven approach to building, tracking, and optimizing performance metrics
Strong analytical, organizational, and problem-solving skills
Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through
Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company
Eager for a very hands-on role in a dynamic environment
High integrity and enthusiasm for contributing to a company's long-term success
Courage to challenge the status quo when logic and reason require it
Preferred
Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred
Benefits
Enjoy working remotely with the added perk of a home office reimbursement
Unlimited Paid Time Off (PTO)
A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
401K program where Shipwell matches up to 4%
Employee Stock Options
A yearly learning and development budget
Subsidized internet, cell phone, fitness, and educational reimbursements
Virtual team-building events where fun and connection take center stage
Join a vibrant, inclusive workplace shaped by friendly, talented individuals
Receive a technology package, including a MacBook Pro
Employee Recognition Program to celebrate and incentivize hard work and success!
Company
Shipwell
Shipwell is a freight trucking startup that provides business with automated way transport of goods and services.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$47MKey Investors
GeorgianFifth Wall
2019-10-24Series B· $35M
2018-10-09Series A· $10M
2017-09-18Seed· $2M
Leadership Team
Gregory Price
CEO and Co-founder
Charles Dickerson
VP of Engineering
Recent News
2025-10-14
Company data provided by crunchbase