HamayaGroup · 1 month ago
Desktop Support Specialist
The Woodlands, TX
Contract
Onsite
New Grad, Entry Level
$24/hr - $25/hrHamayaGroup is seeking a Desktop Support Specialist to provide technical support for IT incidents. The role involves managing incident tickets, providing excellent customer service, and offering onsite support for business applications.
AppsConsultingProject Management
Responsibilities
Provide high quality technical support to quickly resolve tickets
Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact
Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly
Analyze and monitor all open FFHD incidents and determine which incidents require FFHD escalation and follow up with respective incident owners
Provide onsite support on business applications once trained by the Application Support Teams
Provide recommendations for new or existing knowledge articles to be developed which will assist in maximizing first time fix rates
Add/modify/delete users, groups and roles
Password and license management
Utilize Multimeter
Auto Vehicle, Locating, Systems and Drive-cam Installation
12- and 24-volt Technology Excellent customer service and telephone communication skills
Experience in using active directory, making technical config changes on backend systems without disruption
Experience in using IT systems and relevant software to raise (when needed) and manage incidents tickets
Problem solving skills
Analytical skills to identify trends in issues reported and identify areas for improvements
Experience of the concepts, objectives and life-cycle of Knowledge Management activities
Knowledge of ITIL governance and control processes and procedures
Flexible, adaptable and able to learn new concepts quickly
Excellent communication and collaboration skills
Strong analytical skills
Strong focus on detail, documentation development and quality assurance
Qualification
Required
Provide high quality technical support to quickly resolve tickets
Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact
Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly
Windows Certification and experience in support of both Windows and iOS based machines
Analyze and monitor all open FFHD incidents and determine which incidents require FFHD escalation and follow up with respective incident owners
Provide onsite support on business applications once trained by the Application Support Teams
Provide recommendations for new or existing knowledge articles to be developed which will assist in maximizing first time fix rates
Add/modify/delete users, groups and roles
Password and license management
Utilize Multimeter
Auto Vehicle, Locating, Systems and Drive-cam Installation
12- and 24-volt Technology
Excellent customer service and telephone communication skills
Experience in using active directory, making technical config changes on backend systems without disruption
Experience in using IT systems and relevant software to raise (when needed) and manage incidents tickets
Problem solving skills
Analytical skills to identify trends in issues reported and identify areas for improvements
Experience of the concepts, objectives and life-cycle of Knowledge Management activities
Knowledge of ITIL governance and control processes and procedures
Flexible, adaptable and able to learn new concepts quickly
Excellent communication and collaboration skills
Strong analytical skills
Strong focus on detail, documentation development and quality assurance
Company
HamayaGroup
HamayaGroup is an IT Technical support services/provider. We are focused on providing on-demand and well-managed IT support services worldwide.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase