InSource, Inc · 1 month ago
Senior IT Support Specialist
Boston, MA
Full-time
Onsite
Senior Level
$48K/yr - $127K/yrInsource Services is a company that provides expertise in HR, Finance, and Technology to a diverse range of clients. They are seeking a Senior IT Support Specialist to provide first-level technical support, manage client tasks, and communicate effectively with team members and clients.
ConsultingInformation TechnologyManagement Information SystemsStaffing Agency
Responsibilities
Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers on a monthly basis, manage office/desktop and email support, perform lab machine rollouts
Participate in monthly meeting with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
Qualification
Required
Proven ability to effectively interact with end-users in identifying and resolving technical issues
A passion for customer service and technology with exceptional end-user support
Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
Proactive and resourceful resolution to issues
Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products
Prior experience in a Customer Service Role
Preferred
Bachelor's degree preferred
Benefits
Challenging, exciting consulting work without the overnight or long distance travel
Competitive Salary
Health, Dental, Life, Short Term and Long Term Disability insurance
Generous paid time off
Company Holidays
Tuition Reimbursement
401K with company matching
Company
InSource, Inc
InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lafond
President
Recent News
2023-11-03
Company data provided by crunchbase