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Citi · 1 day ago

Data Center Service Delivery Infrastructure Technical Analyst

New York, NY

Full-time

Onsite

Mid Level

$109K/yr - $164K/yr

3+ years exp

Citi is a leading global bank, and they are seeking a Data Center Service Delivery Infrastructure Technical Analyst to join their Americas Data Center Service Delivery team. The role involves providing installation and maintenance services, managing technical requests, and ensuring compliance with data center standards while supporting infrastructure operations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

The schedule is 7pm – 7 am Thursday, Friday, Saturday, and alternating Wednesday

Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates

Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware

Installing/de-installing/relocating all patch cabling for systems and network hardware

Installing/de-installing/relocating all Data Center hardware

Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors

Assist with the coordination of network component configurations

Coordinate and Install SAN cabling infrastructure

Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)

Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices

Provide hands-on, break/fix level 2 support for the data center systems and communications environments

Coordinating and approving data center infrastructure change controls

Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes

Performing required compliance activities

Producing network consumables updates and contributing to weekly management reports

Coordinate activities in support of all projects and technical requests within the Americas Data Centers

Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards

Provide clear and detailed turnover to next shift workers for continuity

Media Management duties including the following:

Performing daily tape ejects to increase current day processing capacity

Monitoring of tape related console messages

Managing all daily ad-hoc tape/job requests and scratch activity

Managing all physical and electronic vaulting activity

Manage tape destruction process, ensuring all proper documentation has been recorded and approved

Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries

Replacing any/all damaged media

Minor to moderate problem determination

Monitoring of tape related console messages, working with the global command center and the on-site hardware teams

Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs

Provide assistance when required to ensure that the highest level of customer satisfaction is maintained

Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers

Media liaison between the on-site hardware teams and the on-site CE’s

Initiating, scheduling, coordinating, and approving media management sponsored change controls

Supporting all physical off-site vaulting activities

Managing all physical media movement and ensuring all movement is recorded and tracked accordingly

Manage tape destruction process, ensuring all proper documentation has been recorded and approved

Ensure destruction procedures are followed

Supporting all site and application specific disaster recovery/COB tests/exercises

Responsible in following best practices and processes in degaussing and wiping of all hard drives

Performs random audit checks and sampling

Remain current with all global procedures and provide input when appropriate

Participates in projects relating to tape/media

Assisting in supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices. Hard-drive inventory levels, other duties as assigned by management

Qualification

Data center infrastructureWAN technologiesTroubleshooting techniquesChange controlProject managementLogical problem-solvingFinancial Services knowledgeCommunication skills

Required

3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques

Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures

In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity

Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must

Excellent communication and writing skills a must

Knowledge of trouble ticketing systems, change control, Project processes and associated tools

Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications

Experience with project management. Financial Services industry knowledge a plus

Bachelor's/University degree or equivalent experience

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)