Imperial Dade · 1 day ago
Customer Service Support
Nashville Metro
Full-time
Onsite
Entry Level
2+ years expImperial Dade is the leading independently owned distributor of foodservice packaging and janitorial supplies in North America. The Customer Service Support role involves interacting with customers, processing orders, and addressing inquiries regarding products and services. This position is crucial for enhancing customer satisfaction and supporting sales growth.
Janitorial ServiceLogisticsPackaging ServicesSupply Chain Management
Responsibilities
Answer customers’ calls in a prompt, friendly, and professional manner
Interface with customers by telephone, electronically, or face-to-face
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions
Optimize fill rates by providing substitutions for out-of-stock or discontinued items
When necessary, escalate customer information, problems/needs, and requests to the customer service manager
Qualification
Required
High school diploma, GED, or equivalent
2 years of customer service experience
Proficiency in MS Office and familiarity with using other software
2 years of data entry experience
Excellent communication skills
An outgoing personality, an eager attitude to help others
Benefits
Medical, dental, vision
A 401(k) program with company match
Life insurance
A generous paid time off package
Educational reimbursement
Paid family leave
Adoption assistance
Company
Imperial Dade
Imperial Dade is a food service packaging distributor that offers janitorial, office supplies, sanitation, and other safety products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$660MKey Investors
Advent InternationalAudax Private Equity
2022-05-02Secondary Market
2022-05-02Acquired
2021-04-29Debt Financing· $660M
Leadership Team
Kara Ekert Sabino
Chief Human Resources Officer
Robert Tillis
Chairman
Recent News
2025-11-01
PR Newswire
2025-09-12
Company data provided by crunchbase