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Nue.io · 3 weeks ago

L3 Technical Support Engineer

United States

Full-time

Remote

Senior Level

$100K/yr - $120K/yr

5+ years exp

Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. As a Senior/L3 Support Engineer, you will help companies run their entire quote-to-revenue cycles within Salesforce, providing support for complex pricing models and integrations.

Business DevelopmentDirect SalesSoftware

H1B Sponsor Likely

Responsibilities

Serve as the escalation point for highly complex L2 cases, ensuring accurate diagnosis, reproduction, and end-to-end resolution

Investigate issues across quoting, billing, mid-term lifecycle changes, subscriptions, usage, and invoice generation

Use log analysis tools (e.g., HyperDX) for deep debugging and root-cause analysis

Support and troubleshoot integrations using Nue’s real-time APIs (Postman or similar tools)

Debug and build lightweight solutions when needed using Salesforce developer skills (Apex classes, Apex logs, Triggers, LWCs, SOQL, DML operations)

Understand and troubleshoot customer customizations on Salesforce: Flows, Triggers, LWCs, Apex, permission models, and automations

Diagnose and advise on complex CPQ configurations: pricing rules, product bundles, discount logic, quoting flows, and product hierarchies

Work closely with Implementation teams to understand complex customer designs, architectures, and edge-case workflows that influence product behavior

Partner with Product & Engineering to validate defect reports, escalate appropriately, and provide clear reproduction steps, logs, and impact assessments

Assist with release validation and regression testing for new Nue features

Create, review, and maintain self-service content: KB articles, FAQs, troubleshooting guides, and escalation runbooks

Mentor L2 Support engineers, providing technical coaching, guidance, and escalation best practices

Qualification

SalesforceApexCPQREST APIsSQLSOQLProblem-solvingCommunicationMentorship

Required

5+ years in a technical support, Salesforce engineering, RevOps, or DevOps role with a strong emphasis on Salesforce (Admin + Developer experience)

Hands-on Salesforce development experience including Apex classes, Triggers, Test Classes, SOQL/SOSL, LWC understanding, and advanced debugging/log analysis

Deep experience in CPQ or quote-to-cash systems (Salesforce CPQ or similar revenue lifecycle products)

Strong experience with REST APIs, Postman, and debugging integration issues (authentication, payload validation, API sequencing)

Strong SQL and SOQL experience for troubleshooting, data manipulation, and root-cause analysis

Experience analyzing logs in HyperDX, Splunk, or similar observability tools

Outstanding problem-solving skills with the ability to break down complex issues and reproduce them in controlled environments

Excellent communication skills, capable of translating technical concepts for both technical and non-technical audiences

Hands-on escalation and/or incident management experience

Mentorship mindset — able to coach, train, and raise the maturity of the broader Support team

Proactive, self-directed, and comfortable working in a fast-moving product environment

Preferred

Experience in RevOps, revenue recognition, or accounting context (ASC 606 familiarity is a plus)

Knowledge of integrated CRM-ERP systems (e.g., NetSuite) or accounting/finance systems

Experience creating support documentation, troubleshooting guides, or self-service enablement material

Prior experience in SaaS companies with subscription, usage, or hybrid billing models

Benefits

Comprehensive health, vision, dental, and life insurance

Company

Nue.io

Nue is an easy-to-manage quote-to-revenue platform designed to meet the needs of the modern business.

Founded in 2019

San Mateo, California, USA

51-200 employees

https://www.nue.io/

H1B Sponsorship

Nue.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)