Pepperdine University · 3 weeks ago
Program Manager, Student Success & Career Advancement
Malibu, CA
Full-time
Hybrid
Entry, Mid Level
$27.78/hr - $30.87/hr
2+ years expPepperdine University is dedicated to developing values-centered leaders, and they are seeking a Program Manager for Student Success & Career Advancement. This role focuses on enhancing student success through project and technology management, internship administration, event support, and data/analytics management.
EducationHigher EducationUniversities
Responsibilities
Serve as lead administrator for core student service and career technology platforms, web, and external service providers (e.g., Handshake, VMock, CareerLeader, Blue Steps, Wyzant, Grammarly, etc.)
Oversee platform configuration, adoption, maintenance, and develop and implement student/staff training
Serve as lead content manager for departmental websites, ensuring all information (services, events, employment data) is accurate, engaging, and up to date
Track, process, and assist in renewing platform contracts and external service provider partnerships
Maintain ongoing awareness of technology, trends, patterns, and challenges impacting graduate career services and student success, using this knowledge to recommend/assist the department team in implementing new technologies/software to support student success
Hire, train, and supervise Undergraduate and/or Graduate Assistant(s) for providing student services, such as marketing, communication, and general administrative support
Facilitate the recruitment and hiring process for all departmental Student Assistant(s), serving as the central liaison between the department and the Student Employment Office
Develop training materials and quality assurance protocols for Student Assistant(s) within the department
Set clear goals and objectives for Student Assistant(s) to support a positive learning environment and to meet the needs of a diverse student population
Develop and execute comprehensive student marketing and communication strategies (email, web, print, social media) to promote departmental services, employment opportunities, employment reporting, and professional development/engagement events
Communicate with employers to qualify and post jobs and answer general inquiries
Draft correspondence to students, employers, and alumni; answer complex student service inquiries by phone, email, and on-campus student drop-ins
Maintain department email account(s)
Process financial transactions for the department, as needed
Support departmental on-campus and virtual career, student engagement, and new student onboarding events, as needed
Manage and administer the Graziadio Business School’s internship program and processes for the PGBS 695 internship courses, including student eligibility, internship review and approval, documentation, reports, and academic coordination
Train department staff on internship processes and eligibility to support cohesive student communication
Develop educational programming and clear communication to ensure students are prepared to navigate the internship process, timelines, and requirements, and take advantage of student support services
Answer complex internship and support service inquiries by phone, email, and on-campus student drop-ins
Serve as the administrator for the department's student academic support services, including processing Wyzant tutoring requests and maintaining the Grammarly user list
Maintain a holistic approach to student success by referring students to appropriate services, including academic advising, Office of Student Accessibility, Office of International Student Services, Hub for Spiritual Life, and the Thrive Wellness Program and Counseling Center
Support employment data collection and reporting, including setting up, distributing, and ensuring the integrity of employment data surveys and generating regular reports for internal and external stakeholders
Run reports and provide data analysis to inform career development and employer outreach strategies
Participate in ongoing professional development and attend all staff trainings and meetings
Participate in and provide staff support for departmental events as needed, such as New Student Onboarding and the Fall Kickoff
Participate in assessment projects with the Student Success and Career Advancement team
Recommend and develop processes to enhance the efficiency and effectiveness of departmental/student service functions
Participate in professional associations to remain apprised of current research and issues pertaining to higher education, career advancement, assessment, and student development (i.e., NASPA, ACPA, NCDA, CSEA)
Support committees and other programs that promote student success and other department or University initiatives
Maintain confidentiality of student information at all times (as per FERPA)
Perform other duties as assigned
Uphold University mission through work performed
Qualification
Required
Bachelor's degree
Two (2) years of relevant professional experience
Excellent organizational and project management skills with a focus on attention to detail
Ability to collect, manage, and report on data with strong analytical skills
Exceptional written and verbal communication skills for professional correspondence, presentations, and digital content creation (website/email) for diverse stakeholders
Ability to foster cross-departmental collaboration and communication, and facilitate problem resolution
Proven experience in planning and executing events and/or technology platforms, including communicating with external vendors and venues to ensure high-quality delivery
A self-starter who takes initiative to further the goals of the department by continually conceptualizing, coordinating, and implementing new and innovative offerings, technology, and tools to further student career readiness, engagement, and employment outcomes
Ability to articulate the Pepperdine University mission and incorporate it into daily work
Willingness to occasionally work evenings and weekends to support departmental programming
Proficiency with Microsoft Office, Google Workspace/Apps, and online social media/community platforms
Ability to use various forms of technology and online platforms for promotion of events and services to the students, alumni, and external partners
Preferred
Previous experience in a higher education setting, preferably in career services, student services, or student affairs environment
Experience hiring, recruiting, supervising, and training student employees
Experience working with international student populations
Experience with internship program administration and compliance and/or student support services
Familiarity with standard employment data collection metrics and reporting (e.g., CSEA standards)
Experience in a graduate business school or other professional school setting
Experience managing a career technology platform (e.g., Handshake)
Knowledge of Pepperdine University software/tools such as ModernCampus (website editing/management), Trumba, Qualtrics, WaveNet, and 25Live
Understanding of artificial intelligence tools and other technologies to enhance career development and student engagement
Benefits
Pepperdine offers a robust and highly competitive benefits package.
Company
Pepperdine University
Pepperdine University is a Christian university committed to the highest standards of academic excellence and Christian values.
501-1000 employees
H1B Sponsorship
Pepperdine University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Phil Phillips
Executive Vice President and Chief Operating Officer at Pepperdine University
Jeff Pippin
Senior Vice President and Chief Investment Officer
Recent News
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