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Van Drunen Farms · 3 weeks ago

CRM Administrator

Momence, IL

Full-time

Onsite

Mid Level

$85K/yr - $95K/yr

3+ years exp

Van Drunen Farms is a global ingredient and nutritional supplement supplier seeking a CRM Administrator to lead the design and management of their CRM system. The role involves collaborating with cross-functional teams to enhance customer satisfaction and drive performance through effective use of CRM data and tools.

AgricultureFood and BeverageManufacturing

Responsibilities

Lead the end-to-end implementation of CRM software, and any add-ons, customizations, and integrations, including requirements gathering, workflow design, data migration, and user onboarding

Solicit cross-functional stakeholder input to tailor system structures across all necessary business processes

Collaborate with governance committee which will provide guidance and key decision making on CRM initiatives

Manage user accounts, roles, and permissions in alignment with best practices and organizational governance

Ensure data integrity through regular audits, duplication management, and retention policy compliance

Monitor system performance, troubleshoot issues, and coordinate with vendor support channels and/or partners as needed

Validate and implement software updates, providing any additional update-related support and training to users as needed

Build and maintain dashboards and reports to track business critical KPIs

Provide actionable insights and recommendations based on CRM data to support strategic decision-making

Develop and provide training for onboarding new users, changing existing processes, and adding new processes

Serve as the primary point of contact for CRM-related inquiries, support, and troubleshooting

Promote CRM adoption through ongoing education and engagement initiatives

Continuously evaluate and optimize CRM processes and workflows to improve efficacy, efficiency, and user experience

Ensure ongoing integration of CRM with other business systems

Monitor CRM software industry trends to identify best practices, continuous improvement opportunities, and new innovations

Qualification

CRM principlesMonday.com CRMAPI integrationsData managementWorkflow automationOrganizational skillsProblem-solving skillsCommunication skillsCollaboration skillsProject management

Required

3+ years of experience in CRM administration, preferably in a B2B and/or manufacturing environment

Expertise in CRM principles, data management, and workflow automation

Experience with Monday.com CRM or willingness to obtain certification and training

Familiarity with API integrations and third-party tools

Strong organizational and problem-solving skills – attention to detail and ability to manage projects and troubleshoot technical issues effectively

Excellent communication and collaboration skills across both technical and non-technical teams

Ability to sit and use a computer for extended periods

Manual dexterity to operate a keyboard and handle documents

Visual acuity to read screens and printed materials

Hearing and verbal ability to communicate effectively in person and via phone or video

Preferred

Bachelor's degree in a related field preferred or equivalent experience and certifications

CRM platform certifications preferred; Monday.com certifications (Admin, CRM Pro, Work Management Core) strongly preferred

Benefits

Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics.

Benefits Eligible: Yes

Benefits Available: 2026-benefits-summary.pdf