Demoulas Super Markets, Inc. · 3 weeks ago
Service Desk Specialist / IT Support Specialist
Andover, MA
Full-time
Onsite
Entry, Mid Level
2+ years expDemoulas Super Markets, Inc. is a leader in the grocery industry with over 100 years of operation. They are seeking a Service Desk Specialist to support end users and troubleshoot technical issues in a structured, team-oriented environment.
Food and Beverage
Responsibilities
Provide Tier 1 and Tier 2 support to in-store associates, office employees, and warehouse staff
Troubleshoot desktop operating systems (Windows 10/11, macOS, Linux), hardware, and mobile devices (iOS, Android)
Assist with network support including wired and wireless connectivity, IP address/DNS/DHCP issues
Handle service requests including password resets, software installations, and system access provisioning
Deploy and configure desktops, laptops, and peripherals using imaging tools and internal standards
Perform basic server support tasks (monitoring, patching, alerting) and escalate advanced issues
Log and manage tickets using our ServiceNow IT service management (ITSM) platform
Use remote support tools and diagnostic software to resolve end-user issues
Maintain and contribute to internal IT documentation and knowledge base
Qualification
Required
CompTIA A+ Certification or equivalent (required)
2+ years in a help desk, technical support, or IT support technician role (preferred)
Strong troubleshooting skills across hardware, OS, and connectivity
Familiarity with enterprise systems such as Microsoft 365, Active Directory, and Intune
Solid communication and customer service skills
Ability to document work clearly and follow standard operating procedures
Benefits
100+ Years of Stability – A family-owned company serving our community with a commitment to quality and affordability
Career Growth Potential – Gain exposure to infrastructure, networking, cybersecurity, and development
Local Opportunity – Conveniently located full-time IT job in Andover, MA
Team-Oriented Culture – Join a supportive IT environment that values learning, service, and reliability
Join a Successful Team – Consistently ranked among the top grocery chains, we’re investing in technology and the future.
Company
Demoulas Super Markets, Inc.
Demoulas Super Markets, Inc.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-12-15
Boston Globe
2025-11-14
Company data provided by crunchbase