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Power3 Solutions · 1 month ago

IT Field Support Specialist (Mobility/Voice)

Columbia, MD

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $72K/yr

0+ years exp

Power3 Solutions is a company that partners with federal, state, and local organizations to provide talent for various roles. They are seeking an IT Field Support Specialist to conduct site surveys, analyze requirements, and configure hardware while providing training and support to site personnel.

Business DevelopmentConsultingDigital MarketingGraphic DesignHuman ResourcesSocial Media MarketingWeb Design

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conducts sites surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation

Configures computers, communications devices and peripheral equipment

Trains site personnel in proper use of hardware

Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems

Qualification

Active TS/SCI Clearance8570 CertificationComputer hardware troubleshootingMicrosoft Office ApplicationsActive DirectoryAnalytical skillsRemote user supportCommunication skillsTime management

Required

Active TS/SCI with Polygraph

High school/GED and zero (0) to two (2) years of experience. Will accept an AA or BS in a technical field as a substitute for years of experience

8570 Certification. Preferred Security +

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Outstanding communication skills to relate with team members and support workers

Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management

Must be able to lift up to 50 pounds and able to drive a company vehicle

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

In order to be considered for this position, you must have a valid driver's license and an acceptable driving record