Imperial Dade · 3 days ago
Senior Collections Specialist
Rochester, NY
Full-time
Onsite
Mid, Senior Level
2+ years expImperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. The Collections Specialist will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable.
Janitorial ServiceLogisticsPackaging ServicesSupply Chain Management
Responsibilities
Ensure daily customer contact (emails and phone calls) for collection of open receivables
Be accountable for reducing delinquency for assigned accounts
Reconcile customer accounts and report any discrepancies
Research and resolve customer disputes and complaints following SLAs
Maintain clear and cohesive notes/documentation/forms related to all open and pending receivable balances being pursued
Provide Proof of Deliveries to customers that are disputing receipt of materials shipped
Provide exceptional customer service to our internal and external customers
Ensuring proper escalation processes are followed when needed
Process credit card payments weekly
Qualification
Required
High School Diploma or GED required
2+ years of experience as a Collections Specialist or similar role
MS Office Suite, including Excel
Strong organizational skills
Excellent communication and negotiation skills
Benefits
Medical
Dental
Vision
A 401(k) program with company match
Life insurance
A generous paid time off package
Educational reimbursement
Paid family leave
Adoption assistance
Company
Imperial Dade
Imperial Dade is a food service packaging distributor that offers janitorial, office supplies, sanitation, and other safety products.
5001-10000 employees
H1B Sponsorship
Imperial Dade has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (6)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$660MKey Investors
Advent InternationalAudax Private Equity
2022-05-02Secondary Market
2022-05-02Acquired
2021-04-29Debt Financing· $660M
Leadership Team
Kara Ekert Sabino
Chief Human Resources Officer
Robert Tillis
Chairman
Recent News
2025-11-01
PR Newswire
2025-09-12
Company data provided by crunchbase