SANDBX · 1 month ago
Technical Product Manager, eCommerce Platform
Miami, FL
Full-time
Onsite
Senior Level
5+ years expSANDBX is a global leader in the cruise vacationing industry, seeking a Technical Product Manager to manage its customer-facing web-based eCommerce platform. The role involves setting the product vision, defining the roadmap, and driving measurable outcomes to enhance developer experience and optimize cloud spending.
Information TechnologySoftware
Responsibilities
Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs)
Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction)
Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders
Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible
Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics
Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery
Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil
Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing)
Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions
Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption
Embed policy-as-code and security-by-default (least privilege IAM, image signing, SBOMs, software supply chain controls)
Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area
Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance
Publish transparent showback/chargeback reports to business/product leaders; forecast spend vs. budget
Run Platform Council (monthly) to align priorities and communicate trade-offs
Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate
Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks)
Developer Velocity: 30-40% reduction in time-to-first-prod for new services; 20% improvement in lead time for changes (DORA)
Reliability: 90%+ services with published SLOs; MTTR down 25-35%
Adoption: 70%+ of product teams using platform golden paths and IDP service catalog
Cost: 20-30% unit-cost reduction (cost/booking or cost/request) with maintained or improved performance
Security & Compliance: 100% adoption of baseline controls (SBOM, image scanning, least-privilege IAM)
Satisfaction: Platform NPS ≥ +40 from internal users
Qualification
Required
5-8+ years in technical product management or platform product roles supporting engineering teams at scale
Strong system understanding across cloud (AWS preferred), Kubernetes/EKS, networking, IAM, CI/CD, observability, caching, and data flows for high-traffic eCommerce
Demonstrated experience building self-service platforms (service templates, infra as code, IDPs, service catalogs)
Proven FinOps experience (unit economics, CUR/Cost Explorer, rightsizing, savings plans/RI strategy)
Hands-on competence with product practices: discovery, prioritization frameworks, OKRs, KPI design, A/B or phased rollouts, deprecation planning
Excellent communication with executive presence; ability to create crisp artifacts (roadmaps, 1-pagers, RFCs) and lead cross-functional forums
Preferred
Background as an engineer or SRE; ability to read code and infrastructure definitions (TypeScript, Java, Python; Terraform, Helm, GitOps)
Familiarity with Backstage (IDP), Service Catalog, GitHub Actions, Argo/Flux, Datadog, OpenTelemetry, Kafka, Redis, PostgreSQL, CDN/web perf
Experience with multi-region active/active, resilience patterns, and zero-downtime upgrade strategies
Exposure to PCI/SOX/PII constraints in consumer transactions
Experience in hospitality, travel, retail, or marketplaces with seasonal traffic spikes ('cyber season')
Benefits
Market competitive salary
Open, honest and inclusive culture
Unlimited fully paid vacations and sick days
50% learning cost compensation
Company
SANDBX
Digital Rewards. Reimagined.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
VOVA SOROKA
Chief Technology Officer and Co-Founder
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