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CTM (CallTrackingMetrics) · 4 weeks ago

Product Manager, Partnerships & Integrations

Millersville, MD

Full-time

Hybrid

Mid, Senior Level

3+ years exp

CallTrackingMetrics, LLC is a cutting edge software company in the SaaS/UCaaS space helping drive revenue for clients globally. They are seeking a Product Manager, Partnerships & Integrations to shape the product strategy and collaborate with various teams to enhance product offerings and integrations.

AnalyticsSaaSSoftware

Comp. & Benefits

Responsibilities

Define and execute the product roadmap in collaboration with cross-functional teams, ensuring alignment with business goals and customer needs

Own the strategy and lifecycle of third-party integrations, APIs, and partner-driven capabilities, ensuring they deliver value to customers and drive adoption

Evaluate potential partners, understand their technical requirements, and guide integration design to ensure scalability, reliability, and interoperability

Conduct user research and analyze customer feedback, market trends, and internal insights to prioritize features and improvements that drive product value

Own the backlog and feature prioritization, ensuring a structured and data-driven approach to product development

Develop and maintain clear, well-structured product requirements documentation (PRDs, user stories, acceptance criteria) for new features and enhancements

Collaborate with QA and Engineering to validate feature implementations through user acceptance testing (UAT), ensuring high-quality releases

Communicate product updates and key milestones effectively to stakeholders, ensuring alignment across the organization

Partner with Engineering, Sales, Account Management, Support, and Professional Services to translate business objectives into clear, actionable requirements and technical specifications

Support go-to-market efforts by partnering with Marketing, Customer Success, and Training teams to create product collateral, documentation, and launch plans

Qualification

Product ManagementAPI IntegrationTechnical DocumentationSaaS ExperienceSDLC KnowledgeCommunication SkillsAttention to DetailProblem Solving

Required

3-5+ years experience as an effective Product or Project Manager, with technical writing experience

Experience working with APIs, webhooks, and third-party integrations (evaluating, scoping, and shipping partner-driven features)

Experience creating technical documentation, user guides, online help articles, reference material, and other forms of user assistance content for technical and non technical audiences

Firm understanding of the systems development life cycle (SDLC)

Strong working knowledge of documentation tools

Skilled at resolving a wide range of issues in creative and practical ways

Strong attention to detail and organization

Strong communication skills and the ability to communicate with anyone

Preferred

A bachelor's degree in technology, information systems, communications or related field preferred

Experience in a SaaS company preferred

Benefits

Quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals

Annual merit increases to team members who are meeting our expectations

Hybrid work schedule with Mondays and Fridays as our work from home days

Summer Fridays

Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure

2 work from anywhere weeks per year, with additional weeks earned with tenure

8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure

24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes

401k Plan with per-pay employer matching up to 5%, that you are immediately vested in

Medical, dental, vision, and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We also offer an employer match for the HSA plan

Up to 4 weeks of paid parental leave, depending on tenure

Free basic life insurance and AD&D coverage equal to your annual base salary

Free short term disability coverage at 100% of salary after being employed for 6 months

Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Company

CTM (CallTrackingMetrics)

CTM (formerly CallTrackingMetrics) is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience.

Founded in 2012

Millersville, Maryland, USA

51-200 employees