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Residential Transitions, INC. · 4 weeks ago

Program Support Specialist (AM/PM Float)

Dakota, MN

Full-time

Onsite

Entry Level

$20.64/hr - $20.64/hr

1+ years exp

Residential Transitions, Inc. (RTI) is dedicated to improving the quality of life for individuals with mental illness and disabilities. The Program Support Specialist provides flexible on-site support across residential programs to ensure continuity of care and adequate staffing coverage, responding to emergency staffing needs and assisting with daily living activities.

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Responsibilities

Provide direct support to individuals served in residential programs in alignment with their Coordinated Service and Support Plans (CSSPs) and Positive Support Transition Plans (PSTPs)

Maintain a safe, structured, and therapeutic environment for individuals served across different program settings

Step into programs on short notice to provide coverage for call-outs, emergencies, or to support minimum staffing ratios

Offer temporary coverage to allow program staff to take scheduled meal and rest breaks

Assist with activities of daily living (ADLs), medication administration (if trained and delegated), meal preparation, community outings, and behavioral support as needed

Document daily progress, incident reports, and behavioral observations in accordance with 245D and RTI documentation standards

Communicate effectively with program staff, Program Managers, Regional Directors, and the on-call team to ensure smooth transitions and accurate handoffs between shifts

Demonstrate flexibility and reliability when adjusting to different programs, team dynamics, and client needs

Support consistency in service delivery and reinforce person-centered practices across all CRS locations

Maintain confidentiality and uphold RTI’s core values and professional standards

Qualification

Mental health supportBehavioral supportDe-escalation skillsCommunication skillsProblem-solving skillsFlexibilityAdaptabilityTeamworkConfidentiality

Required

High school diploma or GED

Minimum of one year of experience working with individuals with mental health diagnoses, developmental disabilities, or behavioral challenges preferred

Must possess a valid driver's license, reliable transportation, and an acceptable driving record

Ability to meet DHS 245D requirements, including background study clearance and training compliance

Strong communication, problem-solving, and de-escalation skills

Flexibility and willingness to work across multiple program sites

Must be able to work independently and adapt quickly to changing needs

Preferred

Bachelor's degree in one of the behavioral sciences fields OR 2000 hours of supervised experience providing clinical services in mental health or children's emotional care

Benefits

Generous PTO Accrual: Earn up to 3.2 weeks annually (0-3 years) and 4.2 weeks annually (3+ years), accrued at 0.0461 hours per hour worked (0-3 years) and 0.0615 hours per hour worked (3+ years).

Access your earned pay anytime with on-demand pay

7 Company Paid Holidays + 1 Paid Floating Holiday

401(k) with company matching contribution

Medical, Dental, and Vision Insurance

CEU Courses and Clinical Supervision

Monthly Paid Trainings relevant to services provided.

Career advancement opportunities