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DQE Communications · 1 month ago

Agent Channel Sales Manager, Expansion Markets

Lancaster, PA

Full-time

Hybrid

Senior Level

5+ years exp

DQE Communications is a leading network service provider based in Pittsburgh, Pennsylvania, specializing in fiber-optic Internet and data network services. The Agent Channel Sales Manager for Expansion Markets is responsible for developing and optimizing relationships with agent partners to drive revenue growth and establish a strong market presence across multiple regions.

Network SecurityPublic RelationsTechnical Support

Responsibilities

Identify, recruit, and onboard new agent partners to expand DQE’s footprint in the Harrisburg, Lancaster, York, and Hagerstown markets

Develop and implement region-specific strategies to attract high-performing agents and increase channel sales

Conduct market research to identify emerging opportunities, competitive dynamics, and areas for strategic expansion

Build and maintain strong, productive relationships with agent partners to foster loyalty, drive engagement, and maximize channel performance

Provide ongoing training, resources, and support to ensure agents are equipped to effectively represent and sell DQE’s products and services

Serve as the primary point of contact for agent partners within the assigned expansion markets

Monitor and analyze channel sales performance metrics to identify trends, opportunities, and areas needing improvement

Track agent partner performance using KPIs, quotas, and sales targets; develop performance improvement plans when needed

Prepare and deliver regular reports on channel performance, sales results, and regional market conditions to senior leadership

Use data-driven insights to refine and enhance channel strategy

Collaborate with the marketing team to develop and customize promotional materials and campaigns for agent partners in the expansion markets

Ensure agents remain informed about new products, services, pricing updates, and promotional offers

Support competitive positioning efforts to drive differentiation and agent success

Ensure agent partners adhere to DQE policies, procedures, and telecommunications industry regulations

Conduct periodic audits and reviews to maintain compliance and quickly resolve any concerns

Uphold DQE’s brand reputation by ensuring agents deliver exceptional customer service

Address escalated issues or concerns from agents or their customers in a timely and effective manner

Qualification

Telecommunications knowledgeChannel sales experienceCRM software proficiencyData analysis skillsResilienceInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skillsSelf-motivatedTeamworkAdaptability