Connection ยท 1 day ago
Project Support Coordinator
Wilmington, OH
Full-time
Hybrid
New Grad, Entry Level
$20.19/hr - $25.48/hrConnection is a company that guides the connection between people and technology. They are seeking a Project Support Coordinator to coordinate and collaborate with various teams, primarily handling requests and orders, while ensuring compliance with quality standards and service level agreements (SLAs).
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Monitors incident/case queues and addresses requests received in accordance with SLAs
Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained
Manages order processing and management according to standard operating procedures, ensuring quality is upheld
Handles cases/support requests from sales within established quality guidelines and SLAs
Monitors and escalates issues related to inventory/stock
Adheres to standard team procedures
Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders
Acts as the initial point of contact and liaison for customers or between TIDC and other departments
Monitors reports to ensure orders are processed promptly and manages any delays effectively
Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned
Schedules and attends internal and external customer meetings
Stays informed about client project changes and updates
Gains familiarity with each client and their respective services and SLAs
When proficient, may assist in providing internal team support and training to other team members
Performs all other duties or special projects as assigned
Recommends ideas for process/continual improvement opportunities
Qualification
Required
Excellent verbal and written communication skills
Intermediate Microsoft Office/O365 skills in Outlook, Word, PowerPoint, OneNote, and MS Teams, which are essential for primary communication, creating documentation, presentations, organizing data, and handling internal and external communication via chats
Intermediate Microsoft Excel skills and understanding of formulas such as VLOOKUP, XLOOKUP, and basic pivot tables
Data entry skills with 99% accuracy and a typing speed of at least 40 words per minute
Basic to intermediate computer knowledge to effectively use software applications and troubleshoot basic computer issues
Basic knowledge of Supply Chain Management
General working knowledge of tools to create Service Work Orders (SWO) and change control
Basic understanding of order processing lifecycle and inventory management
Attention to detail in composing, keying, and proofing professional business materials
Customer service oriented with the ability to understand queries and escalations by researching and providing solutions efficiently and promptly to meet customer expectations
Basic understanding of quality requirements that must be implemented accurately when handling internal or external requests
Takes ownership and responsibility of a request/issue from start through to a successful resolution
Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it
Good listening skills with the ability to receive information completely and understand what is being said
Ability to de-escalate using empathy, active listening, and emotional intelligence
Creative with the ability to think around problems and come up with innovative solutions or recommend process improvements
Judgment with the ability to formulate opinions, compare and decide with good sense
Interpersonal skills with the ability to work well with all levels of the organization. Friendly presence and a helpful attitude
Preferred
Experience or prior knowledge of CRM, ERP, incident or case management applications
Fundamental understanding of sales organization and processes
Possess basic to intermediate analytical skills with the capacity to comprehend and execute intermediate to complex instructions independently
Demonstrate basic to intermediate organizational and time management skills, enabling effective multitasking, continuous learning, adaptation, and accurate implementation of changes while understanding priorities
Basic comprehension of SLO/SLA requirements to process requests in accordance with contracted cut-off times daily, and to meet end-of-month and quarter deadlines
Attention to detail with the ability to investigate and ideally perform root cause analysis (RCA)
Exhibit learning agility to acquire additional knowledge and expertise in all areas, exceeding expectations to advance within the current role and organization
Ability to consistently represent Connection in a positive and professional manner to customers, focusing on delivering a World Class Customer Experience
Benefits
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package
Wellness and Volunteer Time Off days
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Connection has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase