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Komodor · 3 weeks ago

Director of Customer Success

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Komodor is a cutting-edge Kubernetes platform built by developers, for developers. As the Director of Customer Success, you will lead a team responsible for managing the global customer base, ensuring that every engagement delivers measurable business value and technical success.

AppsCloud InfrastructureSaaS

Responsibilities

Develop and execute the global CS strategy, defining the operational model, customer segmentation, journey mapping, and success metrics

Demonstrate curiosity, creativity, empathy, and professionalism when working with Komodor customers to solve their Kubernetes infrastructure challenges

Partner and collaborate with Solution Architects (SA) and Solution Engineers (SE) to deliver customers’ technical objectives, coordinating the optimal services, support, and resources available

Onboard new customers and their users to the platform, connecting them with the right resources and tools to achieve value quickly

Conduct regular Business Reviews and maintain consistent engagement with assigned accounts to ensure goals are met and expanded over time

Coordinate with internal teams — Support, Account Executives (AEs), SEs, SAs, and Executive Management — to ensure successful customer outcomes

Act as a trusted advisor and escalation point for your accounts, building authentic relationships and advocating for customer needs internally

Provide timely, proactive, and collaborative engagement with distributed teams to achieve shared goals

Be challenged, solve new problems, and continuously find better ways to delight our customers

Qualification

Customer SuccessB2B SaaSCS platform experienceDevOps/KubernetesAnalytical skillsInfluence skillsStartup experienceEnterprise SalesCommunication skillsMentorship skills