Apply on Employer Site

Hayward Holdings, Inc. · 2 days ago

Technical Training Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, and they are seeking a Technical Training Manager to design and execute technical training strategies for customers and employees. The role involves creating training content, conducting training events, and collaborating with various teams to identify training needs and develop new strategies.

E-CommerceIndustrialManufacturing

Responsibilities

Create training content, materials, and courses (video, digital, and printed)

Conduct training events (classroom, in-field, hands-on, large group, small group, industry events, webinar)

Collaborate with field staff, Product Management, Engineering, Human Resources, IT, customers, and others to identify training needs and new training strategies/methods

Provide customers with the skillset needed to be confident selling, installing, troubleshooting, and supporting Hayward products

Provide employees with the skillset needed to be confident supporting Hayward customers

Develop technical training content that is utilized by Hayward customers and employees

Develop training presentations to be utilized by other Hayward employees from the Technical Service and Sales teams when they conduct training events

Design and deploy training simulators to be used for hands-on training events

Maintain content for online training platforms (Hayward University, Tech Service Resource Library, GoTo sites, etc.)

Design, Organize And Conduct Customer And Employee Training Events

Manage the online registration process for large-group Hayward-sponsored training events

Collaborate with local field-staff, Marketing staff, and others to coordinate resources for large-group Hayward-sponsored training events (participant registration, facility booking, food/drink management, giveaway items, etc.)

Work closely with internal partners (Tech Service team, Sales team, HR team, Marketing team, and others) to identify training needs

Continually look for new ways to approach training, including new strategies, technologies, or methods

Stay abreast of industry trends to anticipate upcoming training opportunities

Qualification

Technical training developmentPresentation skillsCommunication skillsPowerPointPhotoshopIllustratorArticulateAudioVideo editingIndustry knowledgeCollaborationIndependent work