Apply on Employer Site

Waterstone Human Capital USA · 3 weeks ago

IT Technical Support Technician

Sandy, UT

Full-time

Onsite

Mid Level

3+ years exp

Waterstone Human Capital USA is seeking an IT Technical Support Technician who provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments and end user technologies while delivering an excellent customer experience.

Human ResourcesRecruitingStaffing Agency

Hiring Manager

Kiah Pugmire

Responsibilities

Provide excellent customer service to all internal users

Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users

Install, maintain, troubleshoot, and upgrade laptop hardware and software

Perform laptop imaging and deployment

Provide remote support using tools such as RDP and AnyDesk

Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams

Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components

Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery

Deliver white glove support to executives, VIPs, and senior leadership

Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone

Track, follow up, and resolve support requests in a timely manner

Manage and support a ticketing queue including ticket documentation and prioritization

Contribute to knowledge transfer activities and internal knowledge base documentation

Support large meetings, all hands sessions, town halls, and internal events

Assist with internal asset management and inventory tracking

Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing

Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows

Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment

Support internal IT initiatives and project based work as assigned

Perform additional duties as needed based on business needs

Qualification

IT technical supportWindows supportMacOS supportLinux supportAudio visual supportCorporate IT infrastructureCustomer serviceTechnical explanationEnglish communication