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Headlands Research · 1 month ago

Patient Liaison

Riverside, California

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Headlands Research is a leading network of advanced clinical trial sites dedicated to enhancing clinical trial delivery. The Patient Liaison role involves managing front desk operations and supporting administrative tasks at the clinical research site in Riverside, requiring strong organizational skills and a commitment to excellent customer service.

BiotechnologyHealth CareMedical

Responsibilities

Greet and assist patients in a friendly and professional manner

Manage phone calls and schedule appointments efficiently

Ensure the reception area is clean, organized, and welcoming

Collect patient information and maintain accurate records

Collaborate with clinical staff to support operational needs

Handle various administrative tasks as assigned

Manage office supplies and equipment to ensure operational compliance

Assist with facility-related expenses to ensure budget adherence

Qualification

Scheduling appointmentsHealthcare experienceBilingual (English/Spanish)Medical office administrationComputer skillsCustomer serviceMulti-taskingCommunication skillsOrganizational skillsAttention to detailReliability

Required

High school diploma or equivalent; certification in medical office administration is a plus

Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required

Prior experience within a healthcare environment is required

Bilingual in English and Spanish required

Strong computer skills with the ability to learn new software systems quickly

Excellent communication (verbal and written) and interpersonal skills

Strong organizational skills and attention to detail

Ability to manage multiple tasks simultaneously

Commitment to delivering exceptional customer service

Reliable and trustworthy

Benefits

Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.