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NCR Atleos · 1 day ago

Technical Consultant

Atlanta, GA

Full-time

Hybrid

Mid Level

NCR Atleos is a leader in expanding financial access, optimizing operations for financial institutions and retailers. The Technical Consultant role involves evaluating, installing, and supporting software solutions tailored to customer needs, with a focus on NCR Atleos’s financial software for ATMs and cash recyclers.

BankingFinTech

Responsibilities

Perform functional analysis of requirements to determine effort required to implement software in customers’ environments

Configure base software in customer’s environments

Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements

Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools

Establish acceptance criteria and quality goals

Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan

Lead analysis and resolution of software issues reported during testing

Preparation of software for distribution to customers or networks

Ensure installability through software distribution, full bare-metal installation, local updates

Support field organization as required during lab installations, certifications, training

Lead analysis and resolve software issues found during customer acceptance testing

Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA

Qualification

Technical project leadershipWindows operating systemsTroubleshooting network protocolsClient application developmentCEN XFS ATM softwareAgile SDLCPublic speakingClient satisfactionGroup presentations

Required

Bachelor's degree or equivalent accreditation in computer sciences, information systems or other technical discipline

Technical project leadership experience organizing project resources

Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures

Experience creating and leading group presentations, hosting web seminars and public speaking