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Collins Aerospace · 1 day ago

IT Technical Writer (Puerto Rico)

Santa Isabel, CO

Full-time

Hybrid

Senior Level

5+ years exp

Collins Aerospace is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The IT Infrastructure Technical Writer is responsible for developing, organizing, and maintaining clear, accurate, and user-friendly documentation that supports the delivery, operation, and maintenance of IT infrastructure services.

AerospaceIndustrialMilitarySatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Develop, edit, and maintain a variety of technical documents including standard operating procedures (SOPs), configuration guides, runbooks, architecture overviews, and infrastructure design documentation

Collaborate with IT engineers, architects, and project managers to gather technical information and ensure documentation reflects current systems, processes, and standards

Translate complex technical concepts into clear, concise, and accessible language for diverse audiences

Maintain document version control and ensure timely updates to reflect infrastructure changes, enhancements, and lifecycle transitions

Support knowledge management initiatives, ensuring critical infrastructure information is captured, searchable, and reusable across teams

Partner with cybersecurity and compliance teams to ensure documentation meets regulatory and audit requirements

Contribute to process improvement by identifying gaps and recommending enhancements in documentation and information-sharing practices

Support infrastructure teams in developing communication materials for new services, tools, or processes (e.g., FAQs, user guides, onboarding materials)

This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only

Qualification

IT infrastructure documentationDocumentation toolsTechnical writingNetwork documentationCloud infrastructureITIL Foundation CertificationCertified Technical CommunicatorCommunicationAttention to detailOrganizational skillsProject managementCollaborative mindset

Required

Typically requires a Bachelor's degree in Information Technology, Computer Science, Technical Communication, and minimum of 8 years prior relevant experience or an Advanced degree in a related field and a minimum 5 years experience

3+ years of experience in technical writing within IT infrastructure, operations, or enterprise technology environments

Experience documenting network, server, storage, virtualization, or cloud infrastructure preferred

Excellent written and verbal communication skills, with strong attention to detail and accuracy

Ability to quickly learn complex technical systems and translate them into understandable documentation

Proficiency with documentation tools such as Confluence, SharePoint, or similar content management systems