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Ally · 1 week ago

Manager, Incident & Technology Management

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $150K/yr

5+ years exp

Ally Financial is a leading digital financial services company focused on customer-centric solutions. The Manager of Incident & Technology Management will lead the Crisis Management function, overseeing incident response and crisis management processes to mitigate business disruptions.

AutomotiveFinanceFinancial Services

No H1B

Responsibilities

Lead, mentor, and develop the CM Incident & Technology Management team

Oversee the development, maintenance, and execution of incident response and crisis management processes and procedures

Coordinate and lead response management activities, sometimes out of regular working hours and on weekends

Partner routinely with other CM teams to support Ally preparedness activities—planning, training, and exercises

Oversee day-to-day CM threat monitoring activities to facilitate timely identification and notification of, and response to, incidents or crises

Coordinate with internal and external team members to identify and escalate potential risks and implement and track mitigation measures to support Ally’s preparedness

Manage the effective use of threat and asset monitoring, emergency notification, and planning/response management tools

Lead enterprise-wide emergency notification testing and reporting

Collaborate with technology partners to optimize technology solutions that support crisis management efforts

Prepare and present situation reports and assessments to senior management and other collaborators

Lead or support development of metrics and periodic reporting to illustrate and summarize incidents and crisis management related operations

Qualification

Crisis ManagementIncident ManagementOperational Risk ManagementEmergency ManagementBusiness ContinuityAnalytical SkillsPeople ManagementCommunication SkillsProject Management

Required

Bachelor's degree in Crisis/Emergency/Disaster Management strongly preferred

5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience required

Background managing or using tools common to crisis or incident management, such as incident management platforms, monitoring and tracking tools, and emergency notification systems required

Experience coordinating or participating in the response to a major, unplanned disrupted event that required activation of incident or crisis management teams and plans required

Strong analytical skills with experience in incident response, situation reporting, and risk assessment

Strong communication skills (both verbal and written) and ability to interact with others—including senior leadership and executives—in a professional manner

Ability to manage multiple projects and priorities in a fast-paced environment

Preferred

Experience in risk management or crisis management within financial services, strongly preferred

People management experience (managing individuals or a team) within crisis management or a related field strongly preferred

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.