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National Defense Industrial Association - (NDIA) · 1 day ago

IT Project Coordinator

Arlington, VA

Full-time

Onsite

Entry Level

1+ years exp

The National Defense Industrial Association (NDIA) is seeking an IT Program Coordinator to support the daily operational needs of the Information Technology department. The role involves providing technical support, maintaining IT equipment, assisting with onboarding and offboarding processes, and supporting AV systems for meetings.

Cyber SecurityGovernmentSecurity

Responsibilities

Serve as a primary point of contact for user support tickets, ensuring timely, friendly, and effective resolution

Collaborate with NTIVA to triage, escalate, and manage ticket flow to ensure SLA adherence and departmental visibility. Also report back to your direct report of any inconsistencies

Troubleshot hardware, software, and network-related issues for staff across all departments

Maintain, configure, and update company laptops, desktops, and peripheral devices

Support the lifecycle management of IT assets including imaging, deployment, repairs, upgrades, and retirement of equipment

Service and troubleshoot network-connected devices such as printers, scanners, and conference room technology

Maintain the IT equipment storage room, ensuring organized, accurate inventory and secure management of surplus and active equipment

Support vendor scheduling for equipment servicing, conference room maintenance, and warranty repairs

Prepare and provision workstations, user accounts, access permissions, desk setups, and equipment for new hires

Support offboarding procedures including account disabling, equipment recovery, and device sanitization

Ensure compliance with internal policies for access control, device management, and documentation

Assist with the setup, testing, and breakdown of AV systems for onsite and offsite meetings, including ZoomGov, presenter tools, microphones, display systems, and conference room equipment

Coordinate with event leads and internal teams to ensure smooth technology experiences during high-visibility meetings and conferences

Assist in gathering technical information or documentation needed for cybersecurity or compliance initiatives

Maintain accurate inventory lists, user assignment logs, and device lifecycle documents

Assist with minor policy adherence checks, security reminders, and departmental communication when needed

Support compliance-related activities including evidence collection, access audits, and device configuration reviews

Qualification

IT support experienceWindowsMacOSTroubleshooting skillsMicrosoft 365Networking conceptsTicketing systemsAV technologies supportCustomer service skillsCybersecurity knowledgeVendor coordinationOrganizational skillsCommunication skills