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Xsensus Law · 4 weeks ago

Intellectual Property (IP) Director of Operations

Vienna, VA

Full-time

Hybrid

Director/Executive

$175K/yr - $250K/yr

Xsensus Law is a rapidly growing IP powerhouse that has been recognized as one of the Best Places to Work in Virginia. They are seeking an experienced Director of Operations to lead a team in enhancing operational excellence and building scalable systems in a high-growth environment.

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Responsibilities

Collaborate closely with leadership to identify firm objectives and develop and implement strategies to accomplish long and short term goals

Continually review and analyze firm operations to identify and implement effective workflow processes to improve efficiencies and client satisfaction

Identify relevant technology tools available in the IP industry to enhance workflow and make recommendations; serve as administrator for IP software programs

Partner and manage the use of third-party services and software tools

Provide reports and analytics on a regular basis, with a focus on trends, statistics, and other relevant data as it relates to productivity, volume, processing times, and client service to support effective decision-making and management of resources

Maintain up-to-date knowledge of IP industry rules and regulations; assess potential impact of industry changes on operational workflow and procedures and implement adjustments as needed

Develop practice quality control metrics and monitor for continuous improvement; ensure compliance with client and industry requirements

Support the firm’s annual budgeting process and ensures the group operates within budget parameters

Plan and coordinate firm meetings and events to increase integration, supporting branding efforts, promote teamwork, and recognize accomplishments

Work closely with attorneys, management and staff to establish and document policies, processes and procedures to support best practices and compliance requirements; continually review and adjust to meet the needs of the firm

Analyze training needs across firm to identify and implement effective training programs

Manage daily operations of support staff, including workflow analysis, coaching, training needs and evaluation and balancing of workloads; identify and implement a process for understanding support staff workload in real time

Evaluate hiring needs by providing relevant process information to support determination of qualifications and required roles; support related hiring processes and recommendations as needed; strategically plan and implement growth strategies

Participate in talent acquisition activities to include sourcing, interviewing and hiring decisions

Oversee support staff performance management program and compensation decisions in conjunction with leadership, managers, and Human Resources; implement procedures to effectively monitor staff performance and provide continuous feedback

Collaborate with Attorneys, Managers and Human Resources to manage resolution of employee relations issues

Other related duties as needed to support firm operations

Qualification

IP law expertiseUS patent prosecutionOperational excellenceCPI software experienceTeam managementAnalytical thinkingTraining program developmentBudget managementPolicy documentationCommunication skillsAttention to detailOrganizational skillsProblem solving

Required

Prior experience in a management/administrator role in an IP/Patent firm

Excellent understanding of US patent prosecution rules and procedures

Proficient in Word, Outlook, PowerPoint and Excel

Excellent attention to detail, as well as strong organizational and prioritization skills to allow switching from one area of responsibility to another while maintaining quality and focus in a rapidly growing firm

Problem solving and analytical thinking combined with the ability to work in a team or independently is needed

Keen oral and written communication skills to effectively interact with all levels in the organization and clients