Jobvite · 3 weeks ago
Technical Support Engineer - L2
Morrisville, North Carolina
Full-time
Onsite
Mid LevelVaronis is a leader in data security, providing innovative solutions to protect critical data across various environments. The Technical Support Engineer will drive exceptional customer experiences by solving complex problems, collaborating with cross-functional teams, and implementing innovative support solutions.
AnalyticsHuman ResourcesRecruitingSaaSSoftware
Responsibilities
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You’ll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You’re the go-to when others throw in the towel
Obsess Over Customers: Our customers aren’t just clients—they’re your mission. Ensure their experience isn’t just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we’ve got their back, every step of the way. Our customers don’t just deserve support—they deserve unforgettable experiences
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn’t just participation—it’s disruption with purpose
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You’re here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don’t hesitate to shake things up
Qualification
Required
Experience with SaaS Platforms
Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management
Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS)
Experience in troubleshooting network-related issues in a SaaS environment
Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues
Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards
Ability to think critically and solve complex problems, often under pressure
Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues
Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable
Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers
Ability to quickly adapt to new technologies, updates, and changes in the platform
Comfort with a fast-paced, dynamic work environment
A strong desire to learn, adapt, and grow in a dynamic environment
Ability to think strategically and execute with excellence
Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused
Commitment to delivering exceptional experiences, no matter what it takes
Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication
Ability to lead through influence and inspire peers with expertise and drive
Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously
Ability to prioritize tasks based on urgency, impact, and customer needs
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Company
Jobvite
Jobvite provides end-to-end talent acquisition software and services that increase recruiting quality, speed, and cost-effectiveness. It is a sub-organization of Employ.
Founded in 2006
201-500 employees
H1B Sponsorship
Jobvite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$255.45MKey Investors
K1 Investment ManagementCatalyst InvestorsTrident Capital
2021-07-06Debt Financing
2019-02-11Private Equity· $200M
2015-05-29Secondary Market
Leadership Team
Ally Low
Partner Operations & Services Enablement Analyst
Courtney Luce
Manager, Services Enablement and Partner Operations
Recent News
2025-10-15
2025-10-14
Company data provided by crunchbase