TWG Global · 3 weeks ago
AI Product Enablement Lead
New York, NY
Full-time
Hybrid
Senior Level
$125K/yr - $170K/yr
5+ years expTWG Global is a company that drives innovation and business transformation across various industries by leveraging data and AI. The AI Product Enablement Lead will collaborate with management and teams to enhance productivity and enable data-driven decisions while supporting the adoption of a complex AI assistant through training and user enablement.
Construction
Responsibilities
Develop and maintain training content: tutorials, best-practice guides, workflow examples, safe-use playbooks, and self-service resources
Deliver workshops, webinars, demos, and hands-on sessions to diverse audiences
Manage internal enablement channels to support ongoing literacy and adoption
Conduct interviews, workflow walkthroughs, and shadowing sessions to understand real employee workflows and challenges
Document user stories, workflow maps, and requirements that clarify how people interact with agentic AI
Identify high-value use cases and opportunities where agentic AI can streamline or augment work
Partner with product and engineering teams to define and refine features, write or contribute to user stories, and support prioritization
Participate in prototype evaluations, testing sessions, and release readiness reviews
Help design safe-use guidelines, operational guardrails, and experience patterns appropriate for multi-agent AI behavior
Act as the primary conduit between the user community and product teams, synthesizing feedback from training sessions, support channels, and usage data
Identify recurring friction points or misunderstandings and translate them into actionable updates for product teams or revised training content
Maintain structured tracking of product feedback, user needs, and adoption blockers
Manage the end-to-end lifecycle of AI enablement programs — needs analysis, content creation, delivery, measurement, and iteration
Track and report adoption, engagement, proficiency, and usage trends
Provide insights to leadership on user behavior, capability gaps, and areas of improvement
Qualification
Required
5+ years in training, enablement, L&D, product operations, technical evangelism, or a product-adjacent role
Strong communication, facilitation, and writing skills suited for both technical and non-technical audiences
Working understanding of LLMs, generative AI concepts, and agentic system behaviors
Experience with user research or gathering requirements for product teams
Strong program and content management skills with the ability to drive adoption and measure impact
Comfortable working cross-functionally and influencing without formal authority
Benefits
A discretionary bonus will be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Company
TWG Global
TWG Global is a unique holding company, strategically investing in and operating businesses across Investment Management, Securities, AI & Technology, Finance & Corporate Lending, Merchant Banking & Private Investments, and Sports, Media & Entertainment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase