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OpenEye · 3 weeks ago

Service Reliability Engineer

Liberty Lake, WA

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $100K/yr

1+ years exp

OpenEye is a cloud video platform company committed to providing solutions for video security and business intelligence. The Service Reliability Engineer will focus on enhancing system reliability and customer experience by implementing monitoring systems, participating in incident response, and collaborating with cross-functional teams to drive quality initiatives throughout the software lifecycle.

ComputerManufacturingSoftware

Culture & Values

No H1B

Responsibilities

Engineer and implement solutions that increase system integrity, scalability, security, and reliability

Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience

Implement, operate, and continuously improve monitoring, alerting, and observability systems

Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence

Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives

Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability

Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions

Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle

Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance

Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting

Participate in capacity planning and performance tuning

Qualification

AWSCI/CD technologiesMonitoring toolsScripting languageJava developmentTCP/IP protocolsAgile methodologiesCritical thinkingProblem-solvingCommunication skillsTeamwork skills

Required

1-5 years related experience and/or training

Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools

Experience in a scripting language and/or C# and/or Java and/or C++ development language

Solid understanding of development practices and TCP/IP network protocols

Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)

Familiarity with Agile methodologies and project management tools (e.g. Jira)

Ability to quickly learn new technologies and practices

Excellent critical thinking and problem-solving skills

Strong quality ethic and test-first attitude

Great communication and teamwork skills

Benefits

Employees are eligible to purchase company stock at a discounted rate

Collaborative, fun, creative culture where idea sharing is encouraged

Casual dress (Jeans are welcome!)

Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

Up to $5,000 annual company match for 401k

Company paid short-term/long-term disability, AD&D and life insurance

Paid maternity and paternity leave

15 Days of Paid Vacation accrued per year (increases after year 3)

7 Paid Sick/Wellness days per year

9 Paid Holidays per year

This position is eligible for a flexible hybrid work schedule

Educational Assistance Program covering non-degree support, undergraduate and graduate degrees

Employee Equipment Program – Free Alarm.com system for your home!