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The iLUKA Collective · 3 weeks ago

Event Host (Global Sporting Event) - English & Arabic Speaking

New York, NY

Contract

Hybrid

New Grad, Entry Level

The iLUKA Collective is seeking an Event Host to represent their client’s brand and deliver exceptional hospitality experiences during global events. The role involves managing guest interactions, providing information and assistance, and ensuring a smooth and enjoyable experience for all attendees.

MarketingSportsTraining

Senior Management

Responsibilities

To deliver an exceptional hospitality experience to the clients’ guests

Understanding guest touch points, provide a friendly and welcoming meet and greet service

Be the first point of contact and meet and greet guests on arrival

Manage and organise guest groups to ensure that they are in the right place at the right time

Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one

Provide information and assistance to guests in all situations and at all stages of the programme

Deliver outstanding customer service and create an environment that is friendly, fun and guest focused

To co-ordinate guest departures as their experience draws to a close

Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service

Act as the last point of contact for guest departures

Management of guest lists

Ensure a smooth transition through the airport and hand guest over to the transport host teams

Man the Hospitality Desk to check in guests to the hotel/hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific programme

Enrich the overall guest experience whilst in the hotel

Meet and greet guests in a friendly and welcoming manner

Ensure the venue is immaculately presented

Provide assistance to the venue teams on an as needed basis

Support FB/Lounge team on elements of FB within the Lounge

Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues

Accompany assigned guests on a daily basis throughout their programme

Meet and greet guests in a friendly and welcoming manner

Provide information and assistance to guests as required

Accompany guests on their journey and ensure a smooth transition to other host teams on arrival at the destination

Manage and organise the safe and efficient flow of guests through the venue

Provide VIP reception services/cloak room services

Manage queue and crowd issues in a safe manner

Provide information and assistance to guests as required

Qualification

Fluent in EnglishArabicCustomer serviceEffective communication skillsInterpersonal skillsSmartphone/tablet experienceFlexibleEnthusiasticHigh energyProblem-solvingTeam playerSelf-motivated