Aventiv Technologies · 1 day ago
Field Service Technician I
Fayetteville, NC
Full-time
Hybrid
New Grad, Entry Level
$22.36/hr - $25.49/hrAventiv Technologies is a company focused on providing technical support for their products. The Field Service Technician I will travel to various facilities to maintain and repair company products, primarily tablets, while providing technical and administrative support to customers in correctional facilities.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Primary representative between on-site facility personnel, Account Management & other company personnel
Setting up and maintaining individual tablets for users
Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area
Providing technical support and troubleshooting issues with tablets
Ensuring security measures are in place to prevent misuse of the tablets
Assisting with software updates and installations on the tablets
Managing user accounts and access permissions on the tablets
Collaborating with other staff members to coordinate tablet usage schedules
Training incarcerated individuals on how to use the tablets effectively and responsibly
Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Qualification
Required
High school diploma or GED
Demonstrated ability to work in difficult environments e.g. corrections
Experience working with Windows OS, and Microsoft office
Ability to understand the customer's service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets
Ability to work all tasks to completion with a high sense of urgency and the highest work quality
Must have the ability to quickly learn company products, features and equipment
Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported
Timely responses to requests from management and customers via phone, e-mail and/or with reporting
Adhere to Field Service Standards and all Company policies
Self-starting, able to self-train on communications-based product lines
Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly
Preferred
Installation, repair and maintenance of telecom and networking devices
Prior experience using small hand tools to repair electronics
Previous experience working in law enforcement or correctional environment
Benefits
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
Founded in 2019
1001-5000 employees
H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase