Amazon · 1 month ago
Escalations Splst Japanese, Worldwide Operatons Security (WWOS)
Goodyear, Arizona, USA
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $73K/yr
0+ years expAmazon is seeking articulate, strategic applicants for the role of Escalations Specialist in their Global Security Operations Center. This position involves supporting drivers and customers by resolving delivery-related issues and facilitating communication between various stakeholders.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders
Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
Quickly resolves any potential issues that may impact driver and customer delivery experience
Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager
Shift work will be required, potentially to include nights, weekends and Public Holidays
Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts
The Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand
Assisting in the notification process of Amazon and their stakeholders
Qualification
Required
High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Speak, write, and read fluently in Japanese
3+ months of customer service experience/Operation Call/Command Center work environment
Typing skills at 35 words per minute with high accuracy
Preferred
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Demonstrates effective communication, composure, empathy, and a positive professional attitude
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase