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Risk Strategies Company · 1 month ago

Claims Support Representative (Hybrid After Training)

Peoria Heights, IL

Full-time

Hybrid

Entry Level

$17.50/hr - $17.50/hr

1+ years exp

Risk Strategies Company is part of a global insurance distribution platform that specializes in wholesale brokerage and specialty insurance. The Claims Support Representative is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process to enhance the overall customer experience.

ConsultingFinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process

Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures

Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage

Ensure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulations

Accurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processing

Demonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives and external customers

Foster strong relationships through active listening, precise communication, and a service-oriented approach

Adapt communication style to suit diverse audiences, ensuring transparency and understanding in all claim-related discussions

Maintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processing

Qualification

Customer serviceClaims management systemsInsurance policiesAttention to detailMultitaskingOffice software proficiencyCommunication skillsInterpersonal skills

Required

High school diploma or equivalent required

Preferred

Associate's degree preferred

1-3 years of customer service, insurance, or claims-related experience preferred

Strong communication and interpersonal skills

Excellent attention to detail and data accuracy

Ability to multitask in a fast-paced environment

Proficiency in claims management systems and office software

Knowledge of life and health insurance policies and terminology

Company

Risk Strategies Company

RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.

Founded in 1997

Boston, Massachusetts, USA

5001-10000 employees