Polly · 3 weeks ago
Business Operations Program Manager
United States
Full-time
Remote
Mid LevelPolly is an engagement app that captures communications and feedback within Slack, Microsoft Teams, and Zoom. They are seeking a Business Operations Program Manager to support the CEO and leadership team by driving operational execution, program management, and internal enablement across the business.
Big DataComputerEnterprise SoftwareFinancial ServicesFinTech
Responsibilities
Own and manage core operational rhythms and infrastructure, including:
Company-wide calendars, annual operating cadence, and key business milestones
Planning and coordination for internal events, workshops, offsites, and leadership sessions
Operational readiness for recurring programs (e.g., reviews, launches, planning cycles)
Execute day-to-day business operations work, such as:
Maintaining operational data accuracy and internal reporting inputs
Coordinating vendor workflows, renewals, and operational follow-ups
Creating and maintaining operational documentation, runbooks, and process guides
Program manage cross-functional initiatives led by the CEO:
Establish project structure, milestones, and timelines
Track progress and dependencies across teams
Follow up with owners to ensure clarity, accountability, and follow-through
Surface risks, blockers, and tradeoffs early
Support enterprise and strategic revenue motions through preparation and coordination:
Compile usage reviews, account summaries, and pipeline context
Prepare decks, presentations, and internal briefing materials
Coordinate with Sales, Customer Success, and Marketing to ensure alignment
Maintain a state of readiness for executive-level conversations, demos, and renewals
Act as a central point of coordination for pre-meeting and pre-demo preparation and post activity follow ups
Maintain Hubspot and all revenue related databases and systems
Assisting with QA execution, validation, and release verification
Documenting and improving QA processes, release readiness criteria, and public-facing release notes
Acting as a liaison to coordinate product release deliverables across Product, Marketing, and Customer Success
Supporting clear communication loops between Product, Engineering, and Customer Success
Qualification
Required
Experience in business operations, program management, or operational enablement at a startup or fast-growing company
Strong organizational and project management skills
Comfortable working across functions and with senior stakeholders
Able to operate independently, prioritize effectively, and manage multiple workstreams
Detail-oriented with strong written and analytical skills
Preferred
Experience supporting SaaS, GTM, or product teams is a plus
Background in software QA or product quality processes is a plus
Company
Polly
Polly is a revolutionary, end-to-end capital markets ecosystem that lenders trust to optimize performance and maximize profitability.
Founded in 2019
51-200 employees
H1B Sponsorship
Polly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$77MKey Investors
8VCMenlo Ventures
2024-09-10Series Unknown· $25M
2022-01-26Series B· $37M
2021-03-25Series A· $15M
Leadership Team
Parvesh Sahi
Advisory Board Member
Recent News
MenloVentures
2025-12-31
HousingWire.com
2025-10-18
GlobalFinTechSeries
2025-05-17
Company data provided by crunchbase