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Greater Lawrence Family Health Center · 4 weeks ago

Customer Support Representative (Full Time)

Methuen, MA

Full-time

Onsite

New Grad, Entry Level

Greater Lawrence Family Health Center is a mission-driven non-profit organization focused on providing high-quality patient care. They are seeking a bilingual Customer Support Center Representative to handle incoming calls, schedule appointments, and ensure patient satisfaction.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Promptly answers all incoming calls in a polite and professional manner

Directs calls to the appropriate departments

Schedules appointments and reviews appointment details, date, time, location, and clinician

Keeps demographic information updated and accurate

Communicates PCP change requests or transfer care/location requests

Sends late arrival notices and follows cancellation and rescheduling procedures

Assists with on-boarding, training, quality assurance and employee engagement

Qualification

BilingualSpanishEnglishComputer knowledgeCustomer service skillsCommunication skills

Required

Bilingual, Spanish and English

High School diploma or GED certificate

Computer knowledge

Excellent communication skills

Excellent customer service skills

Benefits

Comprehensive benefit package

Growth opportunities

Tuition reimbursement

Company

Greater Lawrence Family Health Center

Greater Lawrence Family Health Center is a provider of healthcare services.

Founded in 1980

Lawrence, Kansas, USA

501-1000 employees

https://glfhc.org/

H1B Sponsorship

Greater Lawrence Family Health Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (3)

2021 (1)