AirOps · 2 days ago
Technical Account Manager (Enterprise)
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
2+ years expAirOps is a pioneering content engineering platform that helps brands enhance their visibility in the AI-driven landscape. The Technical Account Manager will serve as a key technical advisor for enterprise accounts, driving the adoption of AI-powered workflows and collaborating with cross-functional teams to deliver value to customers.
Artificial Intelligence (AI)Business DevelopmentDeveloper APIsDeveloper ToolsProductivity Tools
Responsibilities
Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts
Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value
Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking
Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value
Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals
Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers
Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors
Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users
Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction
Qualification
Required
2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company; we 💚 former (or future aspiring) founders
Experience supporting large enterprise customers with complex, multi-stakeholder environments
Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool)
Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms
Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows
Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly
Excellent communication and project management skills; able to translate between technical and business stakeholders
Preferred
working knowledge of Python, JavaScript, or other scripting languages
experience with SEO and Content Marketing
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
Company
AirOps
AirOps enables businesses to build AI-powered content workflows combining multiple language models with brand data for scalable growth.
11-50 employees
H1B Sponsorship
AirOps has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$62.5MKey Investors
GreylockUnusual VenturesWing Venture Capital
2025-11-10Series B· $40M
2024-10-02Series A· $15.5M
2023-04-26Seed· $7M
Leadership Team
Alex Halliday
Founder and CEO
Matt Hammel
Co-founder and COO
Recent News
Sourcery
2025-11-21
alleywatch.com
2025-11-19
vcnewsdaily.com
2025-11-14
Company data provided by crunchbase