Protective Life ยท 1 day ago
Customer Service Advocate
Nebraska, United States
Full-time
Onsite
Entry, Mid Level
$42K/yr - $45K/yr
2+ years expProtective Life is dedicated to helping protect customers against life's uncertainties. As a Customer Service Advocate, you will provide exceptional service and support by handling customer inquiries, interpreting their needs, and delivering accurate resolutions while contributing to a positive customer experience.
FinanceFinancial ServicesInsurance
Responsibilities
Communicate with customers via phone, email, and chat, using multiple software tools to navigate policy details, research products, and deliver effective solutions in a fast-paced environment
Accurately document and resolve customer requests for account information and updates while educating customers on digital tools for future self-service
Consistently meet or exceed established call center, team, and individual performance goals
Identify and escalate trends or opportunities to improve the overall customer experience across multiple interactions
Other duties as assigned
Qualification
Required
Excellent written and verbal communication skills
Active listening skills
Ability to adapt to customer needs
Ability to manage conversations confidently
Commitment to delivering exceptional customer experiences
Empathy towards customers
Advocacy for process improvements to reduce customer effort
Skilled in navigating multiple computer systems
Ability to learn new programs quickly
Adaptability to technology changes in fast-paced environments
Strong decision-making skills
Time management skills
Detail orientation
Proactive in identifying and resolving issues to enhance customer satisfaction
Ability to meet department standards
Ability to work flexible shifts
Ability to maintain focus under pressure
Ability to drive solutions and continuous improvement
2+ years of experience delivering exceptional service in fast-paced environments
Proven ability to resolve issues and maintain customer satisfaction
High school diploma required
Preferred
Prior experience in annuity, retirement, or finance industry
Relevant training or certifications
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase