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The Container Store · 4 weeks ago

Full-time Customer Solutions Specialist

Coppell, TX

Full-time

Hybrid

New Grad, Entry Level

The Container Store is a leading specialty retailer of storage and organization products in the United States. They are seeking a full-time Customer Solutions Specialist to engage with customers through phone, chat, and email, providing exceptional service and designing custom storage solutions.

Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail

Responsibilities

On the phone engaging in thoughtful conversations with customers while enhancing the customer experience

Designing custom spaces

Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador

Balancing multiple priorities and using good judgment to manage time

Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers

Designing custom spaces

Balancing multiple chats

Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador

Qualification

Customer engagementSales skillsE-commerce proficiencyOrganizational skillsCompassionate communicationTechnology learningFlexibility

Required

You love to engage with people. You're the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication

People say you have a heart for service. You love to sell. For you, it's about learning what a customer truly needs and offering suggestions

You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience

You take pride in your work. It's your store!

You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills

You are comfortable with the Internet and e-commerce and have excellent computer skills

You understand retail is an ever-changing industry and remain flexible

You want to delight the people around you and can't wait to share that at The Container Store!