Kodiak · 1 week ago
Strategic Accounts & Customer Success Manager
Dallas TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expKodiak Robotics, Inc. is a leader in autonomous ground transportation committed to a safer and more efficient future. The Strategic Accounts & Customer Success Manager will be the primary point of contact for strategic accounts and customers, ensuring alignment towards strategic goals and driving value through tailored solutions for deployment.
Autonomous VehiclesLogisticsRoboticsSoftwareTransportation
Responsibilities
Support partners and customers to maximize the benefits of deploying and scaling autonomous solutions in their network by working closely from the initial discovery through implementation and working through the key phases of Kodiak’s Partner Deployment Program
Identify and understand customer’s main pain points and business goals to unlock new opportunities for account expansion (e.g. additional lanes and volumes) that aligns with Kodiak’s strategic roadmap
Collaborate with the customers to define and tailor the solution to meet unique business needs and requirements
Conduct regular Business Reviews to ensure continued alignment, reinforcement of values and identify strategic opportunities for collaboration
Establish and maintain consistent cadence of customer touchpoints to strengthen the relationship
Monitor operational performance metrics and analyze the data to identify trends, flag risks, and implement data-driven actions and improvements
Act as a single point of contact to coordinate cross-functional teams internally to drive towards tailored solutions
Work with Product, Program, Operations and Engineering teams to channel customer feedback on our solution and roadmap
Identify opportunities for engagement with customers and their internal stakeholders to achieve greater buy-in for Kodiak solution to make adoption easier
Qualification
Required
8+ years of experience in Account Management, Customer Success or a similar client-facing role, preferably within the autonomous vehicle, trucking, logistics, supply chain and SaaS technology industries
Education: A bachelor's degree in Business, Engineering or a related field
Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels
Strong project management skills and the ability to manage multiple complex accounts and competing priorities simultaneously
Analytical mindset with the ability to interpret data, identify insights and develop data-driven strategies
A proactive, problem-solving mindset with a deep commitment to customer success and satisfaction
Proficiency with CRM software and customer success platforms
Benefits
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife (including a medical plan with infertility benefits)
MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
Flexible PTO, 10 paid holidays, and generous parental leave policies
Office perks: free catered lunch, a fully stocked kitchen
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation)
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)
Company
Kodiak
Endlessly adaptable. Always reliable. Through the endless demands of a world in constant motion, Kodiak helps you get the job done.
201-500 employees
H1B Sponsorship
Kodiak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (5)
2023 (7)
2022 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$494.9MKey Investors
Horizon Technology FinanceAliya Capital PartnersU.S. Department of Defense
2025-12-31Post Ipo Debt· $30M
2025-09-25Post Ipo Equity· $145M
2025-09-25IPO
Leadership Team
Don Burnette
Founder & CEO
Andreas Wendel
Chief Technology Officer
Recent News
2026-01-07
2026-01-03
Company data provided by crunchbase