EVERSANA · 2 days ago
Lead, Program Management
Mason, OH
Full-time
Onsite
Mid, Senior Level
4+ years expEVERSANA is a global leader in commercialization services for the life sciences industry, committed to creating a healthier world. The Program Management Lead will serve as a subject matter expert, providing leadership support, conducting training, and assisting with escalated customer issues while ensuring program goals and key performance indicators are met.
Pharmaceutical
Responsibilities
Act as a SME providing leadership support according to business rules of assigned program
Provide on-the-job training to new and existing team members in partnership
Resolve escalated customer issues
Assist with agent task assignment in Supervisor’s absence
Other tasks and projects as assigned
Manage regular communication with the client dependent on program
Ensure adherence and compliance to program SOPs and business rules, policies and procedures
Assist in developing work processes, SOPs, and training materials
Measure and maintain performance against standards
Assist IT with testing of program enhancements
Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others
Accept being accountable and responsible in work practices and expectations. Delivers what is promised
Foster a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency
Uses innovative critical and creative thinking to evaluate and solve work and customer issues
Seeks assistance in solving work problems through collaboration and information seeking
Excellent attendance
Ability to effectively coach and develop associates with influence
Qualification
Required
High School Diploma or GED and 6 years of experience or Associates Degree and 4 years of experience
Experience above to include 2 years of call center/operations experience in a pharma or payer setting
Experience to include 2 years of EVERSANA experience
Excellent oral, written, and interpersonal communication skills, with ability to interact with a diverse group
Strong presentation and training skills
Strong organizational skills with ability to handle multiple tasks and solve complex problems
Highly customer focused
Ability to obtain a pharmacy technician registration
Knowledge of healthcare and/or pharmaceutical industry
Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint
Preferred
Medical billing and coding experience
Company
EVERSANA
EVERSANA is the provider of global services to the life science industry.
5001-10000 employees
H1B Sponsorship
EVERSANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Private Equity
Leadership Team
Mark Thierer
Chief Executive Officer
Suzanne Greenwood
Chief Commercial Officer, Oncology
Recent News
2026-01-05
Company data provided by crunchbase