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Ecorobotix · 3 weeks ago

Implementation Manager (Northeast)

United States

Full-time

Remote

Senior Level

5+ years exp

Ecorobotix Inc. specializes in innovative robotic solutions for sustainable agriculture, focusing on AI-driven precision spraying technology. The Implementation Manager will ensure successful onboarding and early adoption of Ecorobotix products with growers, coordinating machine delivery, setup, training, and operational use to drive customer success.

AgricultureAgTechArtificial Intelligence (AI)Cloud Data ServicesFarmingMachine LearningRobotics

Hiring Manager

Jordan Carney

Responsibilities

Own the customer onboarding and implementation process following a sale, from delivery through successful initial operation

Serve as the primary point of contact for growers during the early adoption phase

Serve as an ARA product specialist

Coordinate installation, configuration, and field readiness in partnership with dealers, pre-sales, and after-sales teams

Ensure growers and operators receive effective onboarding and training aligned to their operational goals

Proactively monitor early usage to identify adoption risks, performance gaps, or operational challenges

Provide hands-on support and guidance during the initial operating period to drive successful outcomes

Translate customer needs and feedback into actionable insights for product, pre-sales, and after-sales teams

Align internal teams on implementation timelines, responsibilities, and customer expectations

Support dealer enablement to ensure a smooth transition to long-term after-sales support

Contribute to customer success playbooks, onboarding materials, and best-practice documentation

Track implementation milestones and customer success indicators

Identify recurring adoption challenges and recommend improvements to processes, training, or product workflows

Understanding the use of chemicals in different crops, for time of day/weather, etc

Must be able to operate a tractor

Qualification

Agricultural CCAPCA5+ years agriculture experienceSpanish proficiencyUnderstanding agricultural operationsCustomer adoption experienceCoordination across teamsCustomer-success mindsetTechnical curiositySolution-oriented approachPassion for sustainable agricultureInterpersonal skillsOrganizational skills