ColonialWebb ยท 2 days ago
Office Manager
Chantilly, VA
Full-time
Onsite
Mid LevelColonialWebb is a full-service MEP contractor seeking an Office Manager to join their Chantilly team. The role focuses on providing guidance and support to the coordination team, ensuring effective operations, and delivering excellent customer service to internal and external clients.
ConstructionIndustrialMechanical EngineeringService Industry
Responsibilities
Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise
Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures
Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed
Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement
Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary
Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency
Qualification
Required
Prior experience in an HVAC office environment
Demonstrated management and leadership experience
Possess high school diploma or equivalent
Possess the leadership skills to motivate, create engagement and produce results through the coordination team
Ability to follow a standardized process
Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems
Ability to work independently without direct supervision
Possess the courage to make informed decisions
Demonstrate dependability and display a strong work ethic
Possess and demonstrate excellent communication and customer service skills
Ability to perform multiple activities in a timely manner with high accuracy
Preferred
Veterans and those with previous military experience are encouraged to apply
Benefits
401(k) plan with company match
PTO and paid holidays
Excellent medical, dental, life, vision and disability benefits
Employee Assistance Program
Employee referral incentives
Company
ColonialWebb
ColonialWebb provides construction, installation, and service of building mechanical and electrical systems.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Piacentino
Chief Financial Officer
Denise Heer SHRM-CP
HR Business Partner
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