Yakima Valley Farm Workers Clinic ยท 1 day ago
Pharmacy Call Center Agent
Yakima, WA
Full-time
Onsite
Entry Level
$18.47/hr - $22.62/hr
1+ years expYakima Valley Farm Workers Clinic is a leading community health center dedicated to the well-being of migrant farmworkers. The Pharmacy Call Center Agent will handle phone inquiries, update patient information, and promote pharmacy services while ensuring a high level of customer service.
DentalHealth CareHealth InsuranceHospitalMedicalPharmaceuticalWomen's
Responsibilities
Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff
Update patient demographic information in the Electronic Medical Record (EMR)
Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability
Ensure that all newly enrolled mail-order patients have been completely and successfully signed up
Actively promotes and educates patients on all pharmacy services, including the mail order process and auto-refill
Complete third-party rebilling process, including contacting insurance companies for authorization
May perform Lead duties by acting as a liaison between staff and the direct supervisor. Manages breaks, lunches, sick calls and overtime. Provides insights to leaders regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed
Perform other duties as assigned
Qualification
Required
High School Diploma or General Education Diploma (GED)
One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience
Pharmacy Assistant state registration within 60 days of employment
Bilingual (English/Spanish) required at a level 9
Effective communication and customer relations skills, conflict resolution abilities, and teamwork proficiency
Adaptability in a fast-paced environment, multitasking capabilities, attention to detail, and basic 10-key proficiency
Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Preferred
Knowledge of medical billing and terminology preferred
Benefits
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
Company
Yakima Valley Farm Workers Clinic
Yakima Valley Farm Workers Clinic is one of the largest community health centers in the Pacific Northwest.
1001-5000 employees
H1B Sponsorship
Yakima Valley Farm Workers Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (6)
2022 (4)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Andrea Cogburn
Senior Human Resources Business Partner
Jose Macias, MBA, SHRM-SCP
Senior Human Resources Business Partner
Company data provided by crunchbase