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CSC Generation · 3 weeks ago

Assistant Store Manager (Sur La Table)

Palo Alto, CA

Full-time

Onsite

Entry, Mid Level

$25/hr - $26.60/hr

1+ years exp

CSC Generation is the parent company of Sur La Table, which offers a wide selection of premium kitchen goods and culinary expertise. The Assistant Store Manager plays a vital role in the store's success by supporting a high-performing retail team, enhancing customer experiences, and driving sales performance.

AnalyticsFinanceRetailSoftware

Responsibilities

Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail

Provide coaching and feedback to ensure team members deliver outstanding customer experience

Assist in development plans to support individual and team growth

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty

Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources

Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture

Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty

Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations

Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution

Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates

Assist with daily store operations, ensuring compliance with company policies and procedures

Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising

Ensure store safety and cleanliness, addressing any maintenance needs promptly

Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information

Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays

Regular and predictable attendance

Qualification

Retail management experienceSales achievementLeadership skillsMicrosoft Office proficiencyCommunication skillsProblem-solving skillsDecision-making skillsCustomer experience focus