Shorr Packaging Corp. · 1 day ago
Customer Support Representative I
Greater Chicago Area
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrShorr Packaging Corp is an employee-owned company seeking a Customer Support Representative I. This role involves conducting pre-order research, entering customer sales orders accurately, and providing support for customer requests to ensure a smooth experience.
Manufacturing
No H1B
Responsibilities
Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels
Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered
Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems
Release customer sales orders from Shorr’s Order Manager portal to Sxe
Review and maintain the open order report to ensure orders are invoiced in a timely manner
Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment
Setting up new customer accounts and ship to’s in Shorr’s ERP system
Add customer contacts and other account updates in Shorr’s CRM
Manage customer requests for packing lists, BOL’s, and POD’s
Create manual invoices for customers and/or process invoices in customer portals as required
Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers
Resolve sales order and invoice rejections in customer portals
Other duties may be assigned
Qualification
Required
Associates Degree or equivalent experience required
Experience with MS Word, Excel, Outlook and Salesforce
Knowledge of ERP, CRM and ecommerce platforms is a plus
Prior data entry experience in an ERP and/or ecommerce platform
Demonstrated ability to work with detailed information
Excellent communication skills and ability to work in a fast-paced team environment
Demonstration of excellent organization skills while managing time sensitive processes
Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands
Preferred
Experience in the packaging or related industry is a plus
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
Competitive hourly rate plus targeted annual bonus plan
Generous PTO with vacation, sick and floating holidays.
401K plan plus matching
Team based Employee Owner company culture
Company
Shorr Packaging Corp.
Shorr is your premium, full-service packaging partner.
Founded in 1922
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Onorato
Chief Executive Officer
Kevin Vrba
Chief Financial Officer
Recent News
2023-12-23
2023-12-23
Company data provided by crunchbase