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Xerox · 3 days ago

Onsite Service Technician - Austin, TX

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Xerox Holdings Corporation is a leader in office and production print technology, expanding into software and services for the hybrid workplace. They are seeking an Onsite Service Technician to provide outstanding service, manage customer relations, and ensure customer satisfaction through equipment maintenance and training.

Digital MediaHardwareInformation TechnologyPrintingSoftware

Hiring Manager

Jason Collado

Responsibilities

Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction

Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly

Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment

Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required

Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Qualification

Electromechanical experienceTroubleshooting electrical circuitsReading electrical schematicsTime managementReliability

Required

Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems

Past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran

Superior time management skills and RELIABILITY

Valid driver's license & appropriate insurance coverage

Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday