Optimum · 3 weeks ago
Analyst, Field Support
Piscataway, NJ
Full-time
Hybrid
New Grad, Entry Level
$53K/yr - $87K/yrOptimum is a leader in the connectivity industry, seeking enthusiastic professionals to join their team. The Analyst, Field Support position involves providing Level II IT equipment and user support to Optimum offices and work-from-home users, ensuring reliable technical assistance and hardware/software support.
Telecommunications
Responsibilities
Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements
Perform installations, configures and tests desktop/server hardware and software
Troubleshoot mobile and telephony devices
Partner with internal departments to implement new programs or provide technical assistance
Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues
Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users
Requests software fixes and enhancements from various software vendors and physically installs electronic business equipment
Provides support and education by preparing application, hardware, and network documentation
Improves productivity by providing technical and operational support to end users of computer systems
Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team
Qualification
Required
High school diploma or equivalent required; Bachelor's degree in Computer Science or similar a strong advantage
Proficient in supporting Windows OS, Apple OS, iPhone and Android devices
Previous experience supporting C-Level Executives with IT requests
Previous experience troubleshooting basic desktop and laptop hardware/software
Microsoft technical certification for current Windows OS, a plus
Vendor hardware certification(s), a plus
Ability to troubleshoot technical issues remotely
Working knowledge of systems hardware, printers, scanners and other peripheral devices
Appropriate valid driver's license and a good driving record
Routine travel to various Optimum offices within assigned territory
24x7 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
H1B Sponsorship
Optimum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase